Housekeeping Manager - Encore Resort

NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort. 

Our Benefits: Health, Dental, Vision, Free Life Insurance, 401k Plan Available, Discounted Hotel rooms, Discount in F&B outlets, Development opportunities, Employee appreciation events, Recognition and Rewards Program, And much more!

Housekeeping manager is responsible for deliver impeccable housekeeping services and provide our guests with a safe and clean environment for an exceptional stay with us. Leading the housekeeping team, ensuring team members comply with high standards of cleanliness and sanitation protocol, and oversee the housekeeping department budget. Maintain high guest satisfaction scores.

Responsibilities:

• Monitor all the daily operations of the housekeeping department, including the cleanliness of all cottages and public areas daily
• Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and guest satisfaction
• Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies
• Inspect VIP and owner's arrivals
• Devising and setting up objectives to boost company productivity
• Monitoring and tracking operating costs, budgets and resources
• Creating reports, analyzing, interpreting and presenting
• Monitoring guest satisfaction
• Managing guest complaints and resolving their issues
• Ensure all cleaning equipment is in proper working condition and decide for repairs as needed.

Requirements:

• A High school diploma or GED is required
• 3+ years of supervisory experience in housekeeping management as an executive housekeeper, housekeeping director, or other similar position
• At least 2+ years' experience in hospitality or guest services
• Extensive knowledge of environmental services (EVS), including detailed cleaning processes and a wide range of cleaning supplies and equipment
• Good customer service skills
• Experience in recruiting and hiring
• Experience in evaluating staff
• Experience in leadership roles
• Ability to plan and organize
• Experience in managing budgets
• Understanding of guest service principles and practices
• Excellent multitasking skills
• Proficiency in using MS Office
• Strong problem-solving skills
• Great interpersonal skills
• Ability to work well in a team environment
• Strong oral and written communication skills
• Good time-management skills
• Ability to work well under pressure

Great Perks and Benefits - Work with a "Win from within company"

NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws