Housekeeping Manager

JOB OBJECTIVE:

Manages the housekeeping, floor care and laundry operations to ensure Saint John's high-quality standards are met according to all State/Federal regulations/codes and Saint John's policies, procedures, and practices.  Works with members of the community to uphold and further the mission, vision, principles, and values of Saint John's.

ESSENTIAL DUTIES:

1. Ensures delivery of the highest quality standards of housekeeping, infection control and laundry operations.
2. Selects, hires, trains, schedules, supervises, motivates, evaluates and, when necessary, disciplines and terminates Housekeeping staff in a 24/7 operation. Participates in hands-on coaching, active listening and in providing growth opportunities for employees that result in the overall success of the organization.
3. Works cooperatively with other departments, both within and without the Facilities Management umbrella, to see Saint John’s strategic objectives and daily tasks accomplished.
4. Fosters a culture of Continuous Quality Improvement and provides leadership in the same.
5. Develops, implements, and manages an effective housekeeping program including floor care and cyclic deep cleaning for skilled care, assisted living, independent living, common areas and functional spaces.
6. Develops, implements, and manages an effective laundry operation for dining, bed, and bath linens.
7. Delegates and assigns tasks and work orders to housekeeping employees.
8. Routinely performs rounds and inspections for quality assurance. Develops and regularly reviews procedures to ensure standardized work methods.
9. Performs housekeeping tasks and/or provides coverage as needed.
10. Ensures compliance will all related Federal, State and Local codes and regulations.
11. Responsible for ordering supplies, approving invoices and approving payroll.
12. Assures all housekeeping supplies are organized, properly labeled and stored. Makes random inspections of housekeeping carts and floor care equipment.
13. Keeps abreast of changes that affect the housekeeping industry that potentially can impact Saint John’s.
14. Attends meetings and in-service programs and ensures attendance by department staff. Plans for continued self-improvement through formal education, training, seminars, and active participation in professional or related organizations.
15. Follows all safety, security, sanitary, infection control (Standard Precautions) and hazardous materials policies and procedures to assure resident and personal safety and the protection of Saint John's property. Assures compliance by direct reports.
16. Provides confidentiality of proprietary business, financial or other information concerning residents, employees, consultants’ prospects, and operations. Complies with the Health Insurance Portability and Accountability Act (HIPAA) as well as department standards.
17. Ensures that all resident/client rights are always maintained. Reports any violations or suspected deviations immediately, according to Saint John's policy.
18. Works cooperatively with residents, clients, families, visitors, and all levels of staff.

KNOWLEDGE, SKILLS, ABILITIES, QUALIFICATIONS:

1. Must have High School Diploma or GED.
2. Must have at least 2 years of previous housekeeping supervision in an institutional setting. Health care experience preferred.
3. Registered or certified environmental services executive (RESE/CESE) from a nationally recognized facilities management organization or possess similar credential preferred.
4. Must demonstrate excellent written and verbal communication skills; must be able to read, speak and write English. Must be able to demonstrate basic math skills.
5. Must have computer skills with knowledge and proficiency in Microsoft Office, Outlook, and an aptitude for various computer applications.
6. Must have the ability to adapt to changing organizational needs and work flexible hours, as necessary.
7. Must be highly professional in actions and attire appropriate to the position, have excellent customer service skills, be dependable, be honest and desire to work with and serve older adults.
8. Must demonstrate the ability to take ownership of responsibilities, self-motivation, ability to work independently and comprehend and follow established procedures.