Housekeeping Manager

We're Sonesta International Hotels.

The 8th largest hotel company in the U.S.-and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Job Description

Principle duties and responsibilities (Essential Functions) include:

• Key Job Functions

• Assist with scheduling and room assignments to ensure proper coverage.

• Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.

• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.

• Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.

• Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.

• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

• Control expenses and minimize waste within all areas of housekeeping.

• Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.

• Promote teamwork and quality service through daily communication and coordination with other departments.

• May perform all housekeeping duties necessary including making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.

• Report, turn in, and/or log all lost and found items according to established procedures.

• May regularly assist with deep cleaning projects.

• Promote and support employee engagement and the company mission and values

• Deliver Passionate & Engaging Service to our Guests

• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations

• You will consistently deliver our GUEST model:

• Thank everyone

• Solve and own all requests/complaints

• Establish/anticipate needs

• Use eye and ear contact and guest's name

• Greet or welcome everyone, warmly with a smile

• Build solid relationship with your Colleagues

• Treat colleagues with respect and dignity

• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Track record of delivering exceptional guest or client experience
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates
• Strong communication skills
• Appropriate professional appearance and demeanor
• Ability to satisfactorily operate PC computers; familiarity with Microsoft Office/OPERA and/or willingness to learn new software systems
• Ability to calculate figures and amounts such as discounts, interest, commissions and percentages
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Education and/or Experience

High School diploma or general education degree (GED); or at least one year related experience and/or training relevant to the position.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The employee is occasionally required to use hands, reach, stoop, kneel, crouch and crawl. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions, extreme cold and extreme heat. The noise level in the work environment is usually moderate.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.