Housekeeping Office Coordinator

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

About our Brand

More than a group of hotels, the LINE is a creative community built around a sense of discovery - an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive- shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

We are seeking a dynamic Housekeeping Office Coordinator to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

• Must be courteous and gracious, maintaining a professional demeanor at all times
• Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel
• Answer the phone and communicate with other departments/vendors via email
• Notify Maintenance Department of any rooms that need to be placed out-of-order for maintenance concerns
• Possess a thorough understanding of the Property Management System
• Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
• Review and make corrections on employee timecards for payroll; find discrepancies in clock-ins and clock outs and missing punches
• Track employees' hours to avoid/reduce overtime
• Assist Housekeeping staff with completing HR paperwork including benefit request forms, behavioral records, reports of injury, personnel action forms, etc.
• Keep an accurate and up to date attendance calendar
• Monitor housekeeping staff to ensure early room cleanliness for prompt check in
• Ensure Associates are briefed on daily needs
• Respond appropriately to guest complaints
• Implement and enforce appropriate service recovery guidelines in order to ensure total guest satisfaction
• Schedule and regularly conduct routine inspections of the guest rooms, corridors and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company
• Manage inventory by creating purchase orders, updating Housekeeping checkbook, and making sure that the department is well stocked with cleaning, laundry, and other operating supplies
• Communicate with front desk and hotel operator to handle guest requests and assign task to appropriate employees
• Facilitate interdepartmental communication
• Assist in recruiting, training, guiding, managing and evaluating employees
• Ensure staff understands their job expectations before holding them accountable
• Maintain awareness of documentation needed and retained in employee files
• Be familiar with all safety and emergency procedures including OSHA requirements
• Attend relevant meetings

Core Competencies

• High School diploma or general education degree (GED)
• Three (3) years related experience in hospitality or service industry preferred
• Strong communication skills
• Collaborative spirit
• Ethical Conduct
• Computer Proficiency: Microsoft Office, Opera PMS
• Positive Attitude
• Eye for Detail
• Problem solving abilities

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.