Housekeeping Office Manager

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Here's a growth opportunity you don't find often-assisting the best and most innovative in the luxury hospitality industry today. Seeking a guest-obsessed, sustainably minded, hyper-organized, and energetic Housekeeping Office Manager to join our team. In this role, you'll provide essential administrative and operational support to the Housekeeping Department, ensuring smooth day-to-day operations. You'll be responsible for thorough reporting on all aspects of hotel guest rooms, maintaining tracking systems such as cleanliness scores and guest feedback, and supporting housekeeping leadership with daily operations.

This position plays a key role in managing inventory levels, ordering supplies, preparing payroll and schedules, and ensuring accurate processing of gratuities and incentives. You'll handle incoming calls, coordinate guest and departmental requests efficiently-including dispatch support when needed-and engage graciously with guests to promptly address their needs.

Additionally, you'll assist in creating performance tracking tools such as checklists and spreadsheets, perform general clerical duties, and collaborate closely with Engineering, Front Office, and Laundry teams to ensure every guest's in-room experience is truly extraordinary. Strong problem-solving, multitasking, customer service, organizational, and interpersonal skills are essential for success in this role.

About you...

Passionate about organization and details

Minimum of 1 year of similar work experience in guest service related role

A post-secondary diploma or degree would be a plus.

Experience in an administrative role, strong organization and technical skills, ability to multi-task and a team player.

Is flexible and willing to meet the demands of a 24-hour operation.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.