Housekeeping Supervisor

A Housekeeping Supervisor with Embassy Suites Hotels is responsible for managing Housekeeping administrative paperwork, and inspecting designated guest rooms and/or public areas in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will it be like to work for this Hilton Worldwide Brand?

Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with "More Reasons to Stay", offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Manager's Receptions every evening. Embassy Suites' bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites.

Embassy Suites is one of Hilton Worldwide's thirteen market-leading brands. For more information visit www.hiltonworldwide.com

If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Hotels.

What will I be doing?

As a Housekeeping Supervisor, you would be responsible inspecting designated guest rooms and/or public areas in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Inspect rooms, verify and report status and/or discrepancies of rooms and enter into property management system (as needed)

• Complete work orders, as needed

• Perform Room Attendant, Janitorial, Laundry Attendant and/or Houseperson duties, as needed

• Assist in training new hires, as needed

• Respond to special guest requests in a timely, friendly and efficient manner

• Conduct department pre-shifts

• Open housekeeping: check room inventory, assign rooms to room attendants

• Manage lost and found program

• Review team members' timecards, review payroll reports and create work schedules

• Ensure stock rooms and carts are maintained with proper supplies

• Place orders for housekeeping operating supplies and office supplies

• Respond to guest assistance to resolve issues

• Prepare VIP rooms including setting up special amenities

• Supervise housekeeping and laundry team members to ensure productivity and operational effectiveness

• Review CRM Best Guest Reports to ensure Honors recognition

• Participate in Labor Management calls and support the manager to ensure labor standards are met

• Address team member issues and do coach/counsel as needed

What are we looking for?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H Hospitality- We're passionate about delivering exceptional guest experiences.

I Integrity- We do the right thing, all the time.

L Leadership- We're leaders in our industry and in our communities.

T Teamwork- We're team players in everything we do.

O Ownership- We're the owners of our actions and decisions.

N Now- We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

• Living the Values

• Quality

• Productivity

• Dependability

• Customer Focus

• Teamwork

• Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.