Housekeeping Supervisor
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Overview
Remote
On-site
Compensation
$19-$21/hour
Job Description
The Housekeeping Supervisor (Room Inspector) will assist the Executive Housekeeper in supervising all aspects of housekeeping and laundry – ensuring high standards are met and maintained.
ESSENTIAL DUTIES & RESPONSIBILITIES include but are not limited to:
- Understand and maintain housekeeping policies, procedures and cleanliness standards.
- Thoroughly inspect or clean all assigned rooms and public areas within prescribed guidelines for cleanliness and inventory.
- Report results of daily inspections to Executive Housekeeper or General Manager within prescribed guidelines.
- Notify supervisor/management when guest room services are complete so rooms may be sold or occupied by new guests.
- Communicate status of rooms to Executive Housekeeper on a continual basis including the completion of daily assignment sheet.
- Report faulty appliances, damaged furniture, missing guest room amenity items, and/or any potential health, safety or hazard concerns to management immediately.
- Ensure guests’ privacy, choice and dignity at all times while servicing rooms.
- Sign appropriate keys in and out at the beginning and end of shift.
- Maintain, store and use appropriate cleaning supplies in accordance with Company procedures.
- Maintain and inventory guest room supplies and amenities in order to minimize waste within all areas of housekeeping, such as towels, soap, shampoo/conditioner, clean bedding, etc.
- Greet and acknowledge guests in a professional and courteous manner at all times.
- Respond to guest complaints and/or special requests and take action to ensure guest complaints are addressed and/or resolved.
- Report, turn in, and/or document all lost and found items, including items left behind in guest rooms, according to established Company procedures.
- Open and close department when needed according to prescribed guidelines.
- Communicate any maintenance issues according to appropriate procedure.
- Assist Executive Housekeeper in training room attendants when required.
- Additional duties and responsibilities as assigned by management.
KNOWLEDGE, SKILLS & ABILITIES:
- Knowledge of cleaning and sanitation products and techniques is preferred.
- Accuracy and speed for executing assigned tasks and job responsibilities.
- Ability to work a variety of days, including nights, weekends and holidays.
- Exceptional customer service skills.
- Ability to exercise good judgment and self-control
- Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication
- Must demonstrate enthusiasm, trustworthiness, personal integrity and honesty
- Must be detailed oriented, able to plan, prioritize, multi-task and meet job responsibilities in a fast-paced environment
- Demonstrated ability to operate safely in the workplace
QUALIFICATIONS:
- High school diploma or equivalent is preferred.
- Experience in housekeeping services and supervision is preferred.
- Ability to read, write, speak and understand English.
PHYSICAL REQUIREMENTS include but are not limited to:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to lift, carry, pull and push items up to 25 pounds.
- Able to hear and speak to employees and guest in person and/or by phone.
- Able to bend, stoop, climb, stretch to reach, push, stand for long periods of time, sit, kneel and twist.
- Able to see and read on computer screen and paper.
- Able to use hands and fingers to operate tools and equipment.
- Ability to work in a constant state of alertness and safe manner.
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FAQs About Housekeeping Supervisor Jobs at Holiday Inn Express Penns Landing
What is the work location for this position at Holiday Inn Express Penns Landing?
This job at Holiday Inn Express Penns Landing is located in Philadelphia, PA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Holiday Inn Express Penns Landing?
Candidates can expect a pay range of $19–$21 per hour for this role.
What employment applies to this position at Holiday Inn Express Penns Landing?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Holiday Inn Express Penns Landing?
You can apply for this role at Holiday Inn Express Penns Landing either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.