Housekeeping Supervisor

At HRI Hospitality, we offer a unique perspective on hotel ownership and management.

We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.

We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!

• JOB Summary

  Maintain cleanliness standards in all areas of the hotel.  Effectively manage housekeeping staff to accomplish daily tasks during the housekeeping operation.  Act as liaison between the Hotel, Front Office, Engineering, and Housekeeping operating departments.  Understand the operating goals of the hotel.  Fulfill the Hotel Service Culture in daily activities.

  JOB DUTIES

  Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services. 

  Maintain high standards in all aspects of internal and external service

  Promote unity and teamwork throughout the department. 

  Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, deep cleaning, Laundry and Public areas. 

  Communicate with guests in a professional, courteous and helpful manner. 

  Supervise Housekeeping teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives.

  Support environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.

  Watch for safety hazards and report them immediately to your Department Supervisor.

  Closely monitors day-to-day operations.

  Ensures all service standards are met and adhered to.

  Regularly inspect public areas and guestrooms.

  Facilitates consistent quality of service to exceed guest expectations.

  Supervises staff performance, attendance, appearance, and conduct.

  Works with Engineering and Front Office to maximize guest satisfaction.

  Informs Housekeeping Management of room status for arrivals (and if directly asked by Front Office).

  Assists with answering phones, guest requests, and general inquiries.

  Creates and ensures daily completion of staff checklists and necessary reports.

  Always keeps work area neat and clean.

  Can master familiarity with the computer operating system as related to the scope of the position.

  Attends weekly departmental meetings as necessary.

  Always maintains a professional appearance and attitude.

  MINIMUM REQUIREMENTS

  High school graduate or equivalent.

  A minimum of two years’ experience in Housekeeping.

  Minimum of 6 months plus experience as an Inspector.

  Prior guest relations training.

  Knowledge of proper chemical handling.

  Ability to satisfactorily communicate in English with guests, co‑workers and management to their understanding.

  Ability to read, write, and understand simple instructions.

  Knowledge of the safe use of cleaning products.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.