Housekeeping Supervisor

We’re Sonesta International Hotels.The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

Job Description

Principle duties and responsibilities (Essential Functions) include:

Key Job Functions

• Comfortable with working a fast-paced and diverse environment
• Inspect all guest checkout and stayover rooms for cleanliness, appropriate guest amenities and the correct condition of guest room equipment.
• Evaluate room attendants on job performance according to Sonesta corporate standards.
• Celebrate Successes! Actively participate in recognition programs. Take appropriate action to reward, document and acknowledge good work from employees.
• Coach and Retrain associates as needed, including management if escalation is needed.
• Collect any Lost/Found items, entering the information in the Lost/Found log maintained in the office.
• Collect room attendant’s assignment sheets and confirm the room status.
• Check Opera and Rex for information concerning room status and enter updated room status.
• Confirm work schedule with the associates for the following day.
• Understand and able to prioritize housekeeping needs (queue rooms, VIPs, general clean, projects, etc.)
• Assign Floor Housemen, Room Attendants, Public Area Attendants and Laundry Attendants their duties and inspect work for compliance to prescribed standards of cleanliness.
• Advise Office Coordinator of rooms ready for occupancy.
• Inventory stock to ensure adequate supplies.
• Issue supplies and equipment to employees.
• Investigate complaints regarding housekeeping service and equipment – advise on corrective action when required.
• Examine guest rooms, halls and lobbies to determine need for repairs or replacement of furniture or equipment and make recommendations to management.
• Conduct orientation training of new Housekeeping employees to explain company policies, housekeeping work procedures and to demonstrate use and maintenance of equipment.
• Attend training seminars to perfect Housekeeping techniques and procedures and enhance supervisor skills.
• Record data concerning work assignments, personnel actions, time cards and prepare periodic reports.
• Attend staff meetings with other department heads to discuss company policies and patrons’ complains and to make recommendations to improve service and ensure more efficient operation.
• Work with the Housekeeping Management to develop employees through regular room inspections, self-assessments and employee reviews.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity.
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations.
• Motivate and inspire your team
• You will consistently deliver our GUEST model:
  • Greet or welcome everyone, warmly with a smile
  • Use eye and ear contact and guest’s name
  • Establish/anticipate needs
  • Solve and own all requests/complaints
  • Thank everyone

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Track record of delivering exceptional guest or client experience.
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Appropriate professional appearance and demeanor.
• Bi-lingual is preferred (Spanish).
• Ability to read and comprehend simple instructions, short correspondence, and memos. 
• Ability to write simple correspondence. 
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Must be comfortable using PC-based computer platforms, “smart” devices, have basic to intermediate writing/reading/comprehension skills and professional vocabulary and etiquette.
• Two Years Supervisory experience in a fast-paced, high-demand work environment.
• Open availability: mornings, evenings, weekends, holidays
• Overall be creative, adaptive and energetic.

Education and/or Experience                                              

High school diploma or general education degree (GED); or two years related experience and/or training; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The employee is frequently required to use hands, reach, stoop, kneel, crouch and crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts, extreme cold and extreme heat. The noise level in the work environment is usually moderate.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.