Housekeeping Team Leader-Smr (2026)

POSITION SUMMARY:

No housekeeping experience necessary. Thorough training provided for all duties outlined below. A successful applicant:

The Housekeeping Team Leader supports the mission of YMCA of the Rockies by directly leading and working alongside seasonal housekeeping staff to ensure clean, safe, and welcoming accommodations for all guests. This working supervisor role bridges the gap between the housekeeping leadership team and frontline staff - balancing cleaning responsibilities with leadership, coaching, and daily team oversight.

Housekeeping Team Leaders help create a supportive, efficient, and positive work environment, working closely with an incredibly diverse staff, including many international team members.

This role provides excellent experience in leadership, hospitality operations, and workforce development within a fast-paced, mission-driven environment.

OUR MISSION AND CULTURE:

We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds a healthy spirit, mind, and body for all. The YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires, and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. The work of each staff member matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

ESSENTIAL FUNCTIONS:

Leadership & Staff Supervision:

• Lead daily pre-shift team huddles to communicate priorities, expectations, and motivational messages.
• Supervise assigned housekeeping crews, monitoring cleaning quality, pace, and safety throughout the day.
• Provide hands-on training, coaching, and real-time feedback to seasonal housekeeping staff.
• Model YMCA of the Rockies' core values and professional guest service standards.
• Foster a supportive, respectful, and inclusive team culture, celebrating the diverse backgrounds of all staff.
• Address minor performance or behavioral issues during shifts, escalating larger concerns to supervisors as needed.

Operational & Cleaning Responsibilities:

• Work alongside housekeeping crews to clean and prepare cabins, lodge rooms, and public spaces according to department standards.
• Perform detailed cleaning tasks such as dusting, vacuuming, sanitizing bathrooms, making beds, and removing trash.
• Monitor cleaning times per assignment and help teams meet efficiency expectations.
• Report maintenance concerns or guest service issues promptly to supervisors.
• Ensure team vans, carts, and supply areas are clean, organized, and stocked daily.
• Provide occasional support to laundry operations during high-demand periods or staffing shortages.

Administrative & Departmental Support:

• Enter and verify employee hours in timekeeping software as assigned.
• Assist with supply inventories and communicate low stock or supply needs to the Logistics Manager.
• Help track quality control trends or common issues and report them to department leadership.
• Complete supply orders with approved vendors following department guidelines.

Guest Service & Communication:

• Interact with guests in a professional, friendly, and helpful manner.
• Respond to guest linen exchange needs in lodges as assigned.
• Communicate guest feedback, concerns, or service opportunities to supervisors promptly.

Safety & Compliance:

• Ensure all safety procedures are followed, including safe chemical handling and proper lifting techniques.
• Uphold YMCA, State, and Federal safety and cleanliness standards at all times.
• Maintain the cleanliness of public areas in housekeeping spaces and lodges as assigned.
• Assist with emergency response procedures as needed.
• Possess a valid, USA state-issued driver's license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles.

Additional Shift Supervisor Duties:

• Serve as the acting Daily Operations Manager when the Manager is off-site (days off, vacation, or sick leave).
• Oversee daily operations across multiple work areas, including cabins, lodges, and public areas.
• Support and guide Team Leaders, helping them manage productivity, quality, and staff morale during shifts.
• Adjust daily cleaning assignments and staffing as needed in response to callouts, workload changes, or priority shifts.
• Perform quality control inspections and provide in-the-moment feedback or retraining to maintain standards.
• Respond to guest service concerns or operational issues professionally and escalate as needed.
• Assist with shift-level decision-making, problem-solving, and team communication in the absence of senior leadership.

REQUIREMENTS/QUALIFICATIONS:

• Must be highly motivated, energetic, and effective in leading and developing others.
• Excellent interpersonal, communication, and coaching skills.
• Must possess strong organizational skills with attention to detail and accuracy.
• Ability to multitask and adapt to changing priorities in a fast-paced environment.
• Ability to lift and carry up to 50 lbs. and work on your feet for extended periods.
• Comfortable driving YMCA vehicles and transporting staff; must have a valid USA driver's license and acceptable driving record.
• Willingness to work in varying weather conditions and at an elevation of 9,000 feet.
• Ability to work effectively in a multicultural and multilingual environment.
• Must meet acceptable background check standards.

GENERAL YMCA OF THE ROCKIES REQUIREMENTS:

• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions.
• Uphold the YMCA of the Rockies' Mission, policies, and programs.
• Possess and demonstrate excellent customer service skills, for example, friendly, personable, helpful, patient, and professional.
• Support the YMCA of the Rockies' safety program. Promote safe work practices and a safe environment for guests, members, and staff.
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
• Attend required abuse of risk management training and report suspicious or inappropriate behaviors and policy violations.
• Commitment to diversity, equity, inclusion, and antiracism is required.
• Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.
• Must meet acceptable criminal background check standards.
• All other duties as assigned.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to walk, stand, bend, and climb stairs for long periods.
• Ability to lift and move up to 50 lbs repeatedly within a day.
• Work is indoors and outdoors, in all weather conditions, including snow and ice.
• Moderate to high noise levels in work environments.

Note: Employees are held accountable for all duties of this job.

This job description is not intended to be an exhaustive list of all duties,

responsibilities, or qualifications associated with the job.

ADDITIONAL INFORMATION:

YMCA of the Rockies is a Praesidium-accredited organization. The YMCA of the Rockies hiring process reflects the values and goals of Praesidium and other accredited organizations. For more information regarding Praesidium accreditation, please visit https://www.praesidiuminc.com/.