Houseperson

Southaven Hospitality LLC

Non-Exempt Position Description

Job Title: Houseperson Department: Housekeeping

Reports To: Executive Housekeeper

General Summary:

Responsible for helping to achieve ongoing guest satisfaction by maintaining the cleanliness and general appearance of public areas and corridors of the hotel.

Principal Responsibilities:

Stocks room attendant carts with supplies.

Cleans furniture, elevators, glass, planters, etc. in public areas such as lobby, pool and public restrooms. Sweeps, mops, scrubs and vacuums hallways, stairs and office space. Picks up trash from parking lot and outdoor areas.

Tends laundering machines to clean articles such as rags, wiping cloth, towels, sheets and other linen.

Assists with various housekeeping and maintenance duties.

Assists with shuttle service.

Job Duties:

Customer Service – Responds promptly to customer needs, requests for service and assistance. Respond to special requests from guests. Delivers cribs, rollaway beds, extra linen or other special guest requests items to guest rooms.

Team Work – Treats people with respect. Keeps commitments. Upholds organizational values. Assists with preventative cleaning programs as assigned. Assists with the transportation of soiled linen containers and clean linen carts. Removes trash and dirty linen from room attendant carts.

Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality. Maintains cleanliness of storage and laundry rooms. Rotates linen and replenishes storeroom supplies. Spot cleans walls, carpets, light fixtures, etc.

Quantity – Meets productivity standards and completes work within a timely manner. Completes tasks within approved budget and time.

Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses chemicals and equipment properly. Wears gloves while handling soiled linen. Responsible for any assigned keys and for following key control policies. Cleans snow and debris from sidewalk.

Dependability – Is consistently at work and on time. Arrives at scheduled meetings and appointments on time. Is able to meet the demands of the industry with regard to working holidays and weekends.

Initiative – Volunteers readily. Asks for and offers help when needed. Check with supervisor upon completion of shift before leaving for the day.

Compliance – Report all lost and found articles to supervisor. Reports equipment problems to maintenance.

Qualifications

High School diploma or equivalent is preferred. One year previous housekeeping experience is a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear. The employee is frequently required to stoop, kneel, crouch or crawl and taste or smell. The employee must regularly lift and or move up to 25lbs, occasionally lift or move up to 50lbs. Specific vision abilities required by this job include peripheral vision and depth perception.

Disclaimer:

The above is intended to describe the general contents of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.