Housing Case Manager

The primary role of the RRH Case Manager is to provide rapid rehousing advocacy and case management services to survivors of domestic violence and/or human trafficking. Case management utilizes a Housing First philosophy, includes trauma-informed, resiliency-focused and survivor-centered approaches to stabilize housing, rebuild self-esteem, develop essential life skills, and establish financial independence. This is achieved by supporting a client's goals to increase income and self-sufficiency. Additionally, the advocate will provide survivors and their children with counseling, risk assessment, safety planning, goal setting, and referrals to other support services. QUALIFICATIONSA minimum of a bachelor's degree preferred. Strong preference given to bilingual (Spanish & English) candidates who meet these qualifications: two years' experience in client advocacy, counseling, supportive housing or similar setting. Prefer strong interpersonal and communication skills, ability to work independently and as part of a team, ability to accept responsibility and follow through with assignments. Prefer experience or demonstrated interest in domestic violence and residential programs and a willingness to learn how to navigate multiple systems including housing, health, employment, substance use disorder treatment and government benefits. A willingness to fully support the mission of the organization is essential. Local travel necessary, reliable transportation required. RESPONSIBILITIESProvide services that are client-centered, trauma-informed and resiliency-focused Ensure client confidentiality (as outlined in CGS 52-146K and PCC's confidentiality policy)Ensure compliance with funding requirements and contracts and PCC's policies and procedures

Work collaboratively with PCC staff, CT Coalition Against Domestic Violence (CCADV) staff, and other community service providers to address client needs

Complete intakes, assessments, and screenings to determine housing eligibility based on HUD and CT Department of Housing (DOH) guidelines

Complete survivor-centered, strengths-based housing plans that identify barriers to housing and set a path to housing stability; reviewed and updated monthly

Support survivors in designing and implementing safety plans and housing risk assessments

Provide home visits or community visits, safety permitting, at a minimum of once per month, with each enrolled survivor Provide case management services focused on increasing income, accessing long-term housing subsidies, establishing and/or expanding family and community-based supports, and assisting in increasing access to community services

Develop and/or maintain a relationship within the homeless service system

Assist in program development and quality assurance activities Assist survivors with locating available housing, the leasing process, landlord mediation, and tenant/landlord rights and responsibilities

Submit requests for rental payments for enrolled survivors Assist with protective/restraining orders and other court matters

Arrange for emergency medical services or law enforcement services as needed

Provide/arrange transportation for clients as needed

Other duties as assigned DOCUMENTATIONMaintain accurate and up to date files and records to include required documentation and confidential case management notes

Complete and submit:Timesheets and monthly Personnel Activity Reports (PARs) Annual reports as neededRRH HMIS quarterly reports Document all client and program data in EmpowerDB within 48 hours of contact TRAINING & PROFESSIONAL DEVELOPMENTAcquire and maintain certification as a Domestic Violence CounselorAttend local CAN meetings

Participate in the annual Point-in-Time count

Attend CCADV, HUD-related and DOH trainings and workshops related to housing GENERAL AND RELATED RESPONSIBILITIESAssist in additional agency operations as requested

Actively participate in staff trainings and meetings

Assist in fundraising and community awareness activities

Record and compile statistics as required