HQ Office Manager

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

About the Role

The mission of the HR Office Manager is to create a best-in-class HQ experience that makes employees want to be in the office and ensures every guest interaction reflects Stord's brand, culture, and standards.

This role sits on the People Team and reports to the Sr. HRBP, Corporate. This role will support the business by ensuring that the Headquarter office runs smoothly and efficiently. They will be responsible for coordinating visits of key clients and stakeholders and planning corporate events and engagement efforts. Organizational skills, eternal optimism, and internal customer obsession are critical for the success of this role.

What You'll Do

As the face of Stord HQ, you will own the end-to-end employee and guest experience. Responsibilities include:

• Front-of-House & Guest Experience: Greet every guest warmly and professionally, manage the front door, provide polished office tours, and personally escort visitors to their meeting locations.

• Stakeholder Collaboration: Partner with stakeholders across the organization, including C-Suite members and Legal, to ensure that their specific on-site needs are met.

• Office Operations: Maintain HQ readiness at all times by ensuring common areas are tidy, whiteboards are cleared daily, and facilities issues are proactively resolved.

• Administrative excellence: Act as the central point of contact for office logistics by owning mail management and distribution. You will also manage the lifecycle of employee access, including badge and parking pass ownership, and coordinate with property management as the primary liaison.

• Inventory & Procurement: Manage strict inventory and proactive re-ordering for office snacks, kitchen supplies, and general materials to ensure employees always have what they need

• Food & Beverage Programming: Create exciting programming by developing rotating weekly breakfast and lunch menus to incentivize in-person office attendance.

• Events & Social Coordination: Organize and run events for the HQ office, such as anniversary parties, holiday celebrations, and happy hours. You will lead the effort to standardize these events so they can be executed at other facilities.

• Culture & Engagement: Partner with the local HR team to develop engagement programming and serve as a culture champion. This includes tracking employee milestones like birthdays and work anniversaries to provide thoughtful, personal recognition.

• Community Outreach: Own the company's community involvement initiatives, including the planning and execution of volunteer and charity events.

• Budgeting & Recognition: Build and manage the HQ office budget while tracking spend for ROI.

What You'll Need

• Proven Success: 5+ years of experience in Office Management or Executive Operations within a fast-paced environment, with a demonstrated ability to scale office systems and operations alongside a growing headcount.

• Presence & Reliability: Commitment to a consistent daily on-site presence at our Union City Headquarters to oversee physical operations and foster culture.

• Proactive Service: A sophisticated hospitality mindset with the ability to anticipate and resolve the needs of guests and high-level stakeholders before they arise.

• Executive Communication: Exceptional verbal and written communication skills, characterized by the executive presence necessary to interact confidently with C-suite leadership and external partners.

• Engagement Planning: Experience conceptualizing and executing large-scale employee engagement initiatives and corporate events that drive internal culture and retention.

• Operational Excellence: Expert-level organizational skills with a mastery of detail-oriented execution; ability to manage complex logistics with high speed and total accuracy.

• Culture Ambassadorship: A consistently professional, high-energy demeanor that embodies "customer obsession" and maintains morale across the organization.

• Discretion & Integrity: Demonstrated ability to manage sensitive organizational data and protect confidential information with the highest degree of professional ethics.

Bonus Points

• A Bachelor's or Associate's degree in Hospitality Management, Business Administration, or a related field, providing a strong theoretical framework for corporate operations.