HR Assistant

Description

Consider a career that allows you to make a positive impact on others' lives while enhancing your own. The Greater Cleveland Food Bank, the largest hunger relief organization in Northeast Ohio, provided over 50 million meals in 2024 to those in need across Cuyahoga, Ashtabula, Geauga, Lake, Ashland, and Richland counties.

Greater Cleveland Food Bank Mission Statement: "Together with our community, we provide nutritious food and essential resources so our neighbors facing hunger can thrive."

Join the Greater Cleveland Food Bank team and experience a supportive culture of continuous learning and development. We offer competitive pay and excellent benefits, including:

• Paid Time Off and Holiday Pay beginning day one
• Low-cost medical, dental, and vision insurance
• Generous retirement plan
• Wellness programs
• Childcare assistance
• Tuition and Student Loan assistance
• Short-term and long-term disability coverage
• Life insurance

Apply today and become part of a mission-driven organization dedicated to making a difference in the community.

SUMMARY

The Human Resources Assistant provides administrative, coordination, and front-line support to the Human Resources department. Reporting to the Director of Human Resources, this role serves as an initial point of contact for employees, assists with onboarding and employee communications, supports HR systems and records, and helps coordinate employee events. The HR Assistant plays a key role in delivering timely, accurate, and customer-focused HR services.

Requirements

Essential Duties and Responsibilities:

Employee Support & Triage

• Serves as a first point of contact for employees with HR-related questions; assesses needs and directs inquiries to the appropriate HR staff, policy, or resource.
• Resolves routine, non-complex employee issues such as timekeeping assistance, PTO balances, ID badges, and general HR navigation.
• Provides customer-focused support while maintaining confidentiality.

Onboarding & HR Operations Support

• Assists with the Intern Hiring Program and the Temp to Hire Program by maintaining records, managing correspondence and scheduling related events, meetings, etc.
• Assists with the completion of background checks, hiring screens, and offer letters
• Prepares onboarding materials and communications for new hires.
• Schedules onboarding sessions for new hires.
• Coordinates uniform, boot, badge, and equipment orders; maintains inventory and places replenishment orders.
• Assists with alcohol and drug testing according to policy
• Audits Motor Vehicle Report and insurance information
• Assists with offboarding logistics, including exit interview, as well as additional documentation as directed.

Records, Data & HRIS Support

• Creates, maintains, and retrieves confidential employee records.
• Performs data entry and updates in HRIS and other HR systems.
• Maintains organizational charts
• Generates routine reports in preparation for staff meetings, etc.

Employee Communications & Engagement

• Manages staff communications related to wellness challenges, birthdays, anniversaries, and internal announcements.
• Maintains and updates internal communication tools (e.g., JumboTron, Paylocity, flyers).
• Assists with employee recognition programs and engagement initiatives.

Events & Logistics

• Supports planning and execution of employee events, meetings, retreats, and celebrations.
• Places and tracks orders for event-related goods and services according to approved plans.
• Maintains records for purchases made and reports them in the division expense reports.
• Reconciles and processes HR invoices.

Continuous Improvement

• Supports and participates in continuous improvement initiatives (LEAN, Kaizen, 5S, or similar).
• Suggests improvements to HR processes and administrative workflows.

Qualifications

• Associate's degree in HR, Business, Communications, Psychology, or related field required; Bachelor's degree preferred.
• Minimum of 2 years of administrative or HR support experience; customer service experience required.
• Strong interpersonal, organizational, and problem-solving skills.
• Proficiency with word processing, spreadsheet, and database software required
• Experience managing and processing employee records using a cloud-based HRIS is preferred.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy.
• Willingness and ability to work beyond normal business hours when necessary.
• Demonstrated ability to maintain confidentiality and exercise sound judgment.
• Unencumbered driver's license and ability to work at multiple worksites is required.
• Demonstrated ability to work in an environment that values the contributions and perspectives of individuals from varied backgrounds, experiences and perspectives.

Physical Requirements and Environment

Ability to frequently remain in a stationary position. Ability to move about inside the office to access file cabinets, office machinery, etc. frequently. Ability to operate a computer or other office productivity machinery constantly. Occasional ability to ascend/descend stairs to access work spaces. Ability to position or move body to access filing cabinets or other work equipment frequently. Ability to constantly exchange accurate information and communicate in person or via telephone with clients, partners, donors, coworkers and other members of the community. Must be able to constantly view a computer screen. Ability to move office equipment/supplies occasionally. Ability to lift 10-25 lbs on a regular basis. While performing the duties of this job, the employee may be occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate.

Salary Range: $$21.63 to $23.08 per hour; $45,000 to $48,000 annually, commensurate with experience

Proud to be a North Coast 99 Employer for 2017-2025

Please note that the Food Bank does not sponsor work visas for our positions. Candidates must have the legal right to work in the United States without the need for visa sponsorship. Offer of employment is contingent upon successful completion of an initial background check, drug screening, physical examination, and employment verification, and will be completed during the onboarding process.