HR & Client Services Coordinator
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$18-$25/hour
Benefits
Career Development
Tuition/Education Assistance
Job Description
HR & Client Services Coordinator
Company: Strategic Focus, LLCLocation: Dallas, TX (Not a Remote Role)Reports To: Principal / CEO
Position Summary
Strategic Focus, LLC is seeking a highly capable HR & Client Services Coordinator to support the delivery of HR consulting services across multiple clients while also contributing to internal operational execution, including our education services division.
This role serves as a trusted extension of the Principal, responsible for managing day-to-day HR operations, supporting employee relations processes, and ensuring consistent, high-quality service delivery to clients. The ideal candidate brings a strong HR foundation, sound judgment, and the ability to operate independently within defined parameters, while escalating complex or high-risk matters appropriately.
Key Responsibilities
Client HR Service Delivery
- Serve as a initial day-to-day HR contact for assigned clients, including nonprofits and small to mid-sized organizations
- Execute HR processes including onboarding, offboarding, policy implementation, and compliance tracking
- Draft and support delivery of employee relations documentation (corrective actions, written warnings, PIPs, termination documentation)
- Partner with client leadership to support recruiting efforts, including job postings, screening coordination, and onboarding processes
- Maintain HR documentation, audit readiness, and personnel file integrity across client accounts
- Support implementation of HR best practices aligned with client goals and organizational standards
Employee Relations & Compliance Support
- Conduct initial intake and documentation of employee relations matters, escalating complex situations to the Principal
- Support investigations through fact-gathering, documentation, and coordination
- Ensure compliance with federal, state (Texas), and local employment laws and internal policies
- Assist with policy updates, handbook rollouts, and compliance initiatives
Client Experience & Operations
- Ensure consistent, high-quality service delivery across all client engagements
- Track deliverables, deadlines, and ongoing HR initiatives for assigned clients
- Support development and refinement of internal SOPs, templates, and service models
- Maintain strong, professional relationships with client stakeholders
Internal Operations Support
- Support operational execution of Strategic Focus Educational Services, including:
- Tutor onboarding and documentation compliance
- Scheduling coordination and communication
- Tracking attendance, deliverables, and reporting requirements
- Assist with process standardization and administrative workflows across service lines
- Support internal projects, reporting, and operational improvements as needed
Decision-Making & Escalation Framework
This role is designed to own execution and provide recommendations, while partnering closely with the Principal for higher-level decisions.
Independently Handles:
- Routine HR operations and documentation
- Recruiting coordination and onboarding processes
- Standard employee relations documentation (drafting and coordination)
- Client communication on routine HR matters
Escalates to Principal:
- Termination decisions and high-risk employee relations matters
- Formal investigations and sensitive complaints
- Organizational restructuring or strategic workforce decisions
- Board-level or executive advisory situations
Qualifications
Required:
- 2–4+ years of progressive HR experience (HR Generalist, HRBP, or similar)
- Strong working knowledge of employee relations, HR compliance, and HR operations
- Experience supporting multiple stakeholders or client groups
- Excellent written and verbal communication skills
- High level of professionalism, discretion, and sound judgment
- Strong organizational skills with the ability to manage multiple priorities
Preferred:
- Experience supporting nonprofit organizations or mission-driven environments
- Familiarity with HRIS systems (APS, Paycom, or similar)
- Experience in consulting or multi-client environments
- Exposure to education, workforce development, or program operations
Key Competencies
- Judgment & Discretion: Ability to navigate sensitive HR matters appropriately
- Execution Excellence: Strong follow-through and attention to detail
- Client Service Orientation: Professional, responsive, and solutions-focused
- Adaptability: Comfortable working across diverse clients and service lines
- Process Discipline: Ability to build and follow structured workflows
- Communication: Clear, professional, and confident in both written and verbal formats
Compensation: $18.00 - $25.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Strategic Focus Educational Services was founded in 2017 with one vision in mind; to provide High Quality Educational Support Services that will support partners build capacity to deploy teams of Quality Educators.
The quality of education can differ from one youth the the next. Often times quality of education and resources can differ based on the zip code in which a family lives. This has manifested a systemic inequality that can be a foundation of life-long of inequities. We strive to be purpose driven in our approach with youth. Every moment we are entrusted to serve can be a moment of impact, which can cause a trajectory shift in a youths life.
Automate your job search with Sonara.
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FAQs About HR & Client Services Coordinator Jobs at Strategic Focus
What is the work location for this position at Strategic Focus?
This job at Strategic Focus is located in Dallas, Texas, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Strategic Focus?
Candidates can expect a pay range of $18–$25 per hour for this role.
What employment applies to this position at Strategic Focus?
Strategic Focus lists this role as a Full-time position.
What experience level is required for this role at Strategic Focus?
Strategic Focus is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Strategic Focus for this role?
Strategic Focus offers following benefits: Career Development and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Strategic Focus?
You can apply for this role at Strategic Focus either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.