HR Benefits Representative

Advanced Personnel Resources is seeking an experienced HR Benefits Representative for a new opportunity with our client in the Triad. The HR Benefits Representative supports employees and HR partners with benefits-related questions, transactions, and processes. This role ensures accurate, timely, and confidential administration of employee benefits while delivering a positive service experience. The HR Benefits Representative also serves as a primary contact for benefits administration and employee support.

This position is well suited to a detail-oriented, customer-focused professional who can manage confidential information, interpret policies and plan provisions, and work effectively in a fast-paced environment.

Key Responsibilities

Benefits Administration

• Process benefits enrollments, eligibility updates, life-event changes, beneficiary updates, terminations, retirements, and related transactions accurately and on time.
• Support administration of programs such as medical, dental, vision, retirement, leave-related benefits, COBRA, and other applicable plans.
• Maintain accurate employee and benefits records in HRIS, benefits, and service-management systems.
• Review transactions and data for completeness, identify discrepancies, and coordinate corrections as needed.
• Provide employees and HR partners with clear guidance on benefits programs, eligibility, coverage, enrollment, and related processes.
• Protect confidential employee, medical, and benefits information in accordance with privacy and security requirements.

Employee Support and Issue Resolution

• Respond to employee and HR partner inquiries through phone, email, chat, ticketing systems, and other service channels.
• Deliver timely, professional, and employee-centered support while handling sensitive matters with discretion.
• Research and resolve benefits-related issues using established procedures, policies, and available resources.
• Escalate complex matters appropriately and partner with Benefits, Payroll, HRIS, vendors, and other stakeholders to drive resolution.
• Document inquiries, transactions, complaints, and outcomes in applicable systems.
• Build positive working relationships through responsive communication, strong follow-through, and sound judgment.

Compliance, Reporting, and Data Quality

• Maintain working knowledge of benefits plans, eligibility rules, policies, and relevant regulations.
• Support audits, reporting, reconciliations, compliance activities, and employee-data validation.
• Assist with annual benefits processes, including open enrollment and required employee communications.
• Identify data, process, or compliance concerns and support corrective actions.
• Follow applicable privacy requirements, including HIPAA and other standards related to protected health and employee information.

Process Improvement and Team Support

• Identify opportunities to improve benefits processes, employee experience, data accuracy, service delivery, and system usage.
• Maintain process documentation, work instructions, checklists, and knowledge-base materials.
• Participate in process-improvement initiatives, system testing, implementation activities, and special projects.
• Support new-hire orientation and provide benefits information to employees as needed.
• Collaborate with People Operations, Payroll, HRIS, HR Business Partners, Benefits, and other internal teams.
• Provide cross-functional and backup support to help maintain consistent service levels.

Qualifications

• Associate degree in Human Resources, Business Administration, or a related field; equivalent education, training, and relevant experience may be considered.
• Two or more years of experience in Human Resources, benefits administration, HR operations, employee services, or a related field.
• Working knowledge of employee benefits administration, eligibility requirements, enrollment processes, and employee support practices.
• Experience working with HRIS, benefits administration platforms, service-management tools, or similar business systems.
• Proficiency with Microsoft Office 365, including Excel.
• Experience with SAP, SuccessFactors, or comparable HR systems is preferred.