HR Business Partner, Client & Advisor Experience
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Overview
Job Description
u003cpu003eu003cstrongu003eThe Roleu003c/strongu003eu003c/pu003enu003cpu003eFarther's Client Experience and Advisor Experience teams are the engine behind our advisor and client relationships - and it's growing fast. As HRBP for these orgs, you'll be the dedicated people partner embedded in our Irving, TX office, working closely with CX and AX leaders to build a team culture that's as strong as the client experience we deliver.u003c/pu003enu003cpu003eThis isn't a passive HR support role. You'll own employee relations, coaching, and - most importantly - the training and development programs that help our managers level up. You'll be the in-person HR presence our Dallas team actually relies on, and a key partner to CX and AX leadership as they scale.u003c/pu003enu003cpu003eu003cstrongu003eYour Impactu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eServe as the primary people partner for Farther's Client Experience and Advisor Experience teams, providing hands-on support for employee relations, coaching, and conflict resolutionu003c/liu003enu003cliu003eBuild and own a manager training and development program focused on elevating entry-level team members and developing managers within the CX and AX teamsu003c/liu003enu003cliu003eBe the in-person HR resource in our Irving, TX office - someone employees and managers can walk up to with real questions and concernsu003c/liu003enu003cliu003ePartner with CX and AX leadership (including leaders overseeing advisor experience, client transitions, and client experience) on people strategy, headcount planning, and organizational developmentu003c/liu003enu003cliu003eSupport performance management processes including goal-setting, reviews, and performance improvement in partnership with the Head of Peopleu003c/liu003enu003cliu003eHelp drive engagement and culture initiatives, with a lens toward how our CX and AX teams shows up for each other and for the businessu003c/liu003enu003cliu003eCollaborate with the broader People team on companywide programs, sharing learnings and best practices from the CX and AX orgsu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eThe Ideal Matchu003c/strongu003eu003c/pu003enu003culu003enu003cliu003e4-7 years of HR experience with meaningful time in a generalist or HRBP role supporting a specific business unit or client groupu003c/liu003enu003cliu003eStrong employee relations chops - you're comfortable handling complex, sensitive situations with professionalism and sound judgmentu003c/liu003enu003cliu003eExperience building or delivering manager training programs, especially for first-time or developing managersu003c/liu003enu003cliu003eHigh EQ and a communication style that earns trust quickly across all levels of an organizationu003c/liu003enu003cliu003eComfortable being the only HR person in the room (and in the office) - you operate independently and know when to escalateu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eBonus Pointsu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eExperience supporting a CX, client services, or operations team in a high-growth environmentu003c/liu003enu003cliu003eFamiliarity with the financial services or wealth management industry - or curiosity about itu003c/liu003enu003cliu003eExperience with Rippling, Lattice, or similar HRIS/performance management platformsu003c/liu003enu003cliu003eBackground in learning and development, facilitation, or instructional designu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eWhy Join Usu0026nbsp;u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eCompetitive comp package that rewards impactu003c/liu003enu003cliu003eWork alongside some of the brightest minds in fintechu003c/liu003enu003cliu003eGround-floor opportunity at a fast-scaling startupu003c/liu003enu003cliu003eChart your own growth path as we expandu003c/liu003enu003cliu003eFull health benefits + 401(k) matching u0026amp; Roth IRA optionsu003c/liu003enu003cliu003eUnlimited PTOu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eReady to disrupt wealth management? Let's talk!u003c/strongu003eu003c/pu003e
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