HR Customer Advisor
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Overview
Remote
On-site
Compensation
$23-$23/hour
Job Description
HR Customer Advisor Charlotte NC Contract Pay Rate: $23.12/Hr. Benefits: medical, dental, vision, 401kREQUIREMENTS: HR Customer Advisor
- High School Diploma*
- 2+ years of experience in an HR Shared Service or a related field, prior experience in a production type environment*
- Proficiency in ServiceNow and ability to navigate the platform effectively*
- Experience with ServiceNow case management and ticketing*
- Ability to utilize ServiceNow to document and track employee interactions*
- Excellent written communication skills, strong analytical and problem-solving skills*
- Ability to interact effectively with management, employees, and other customers*
- Strong follow-through and closure orientation*
- Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines*
- Technical savviness, with experience in MS Office environments, ServiceNow (or similar platform), Applicant Tracking Systems, and HR I Information Systems.*
- Ability to identify trends and opportunities for improvement*
- Familiarity with metrics and reporting tools
- 1.Case Management: Respond to and resolve HR-related cases through ServiceNow, providing written responses to employee inquiries and issues. Ensure prompt and accurate resolution of cases, with a focus on answering the initial inquiry and providing the potential next steps that may follow their inquiry, employee satisfaction with the experience we provide is our primary goal.*
- 2.Live Employee Chat & Phone Inquiries: Engage with employees through live chat or phone, providing timely and effective support and resolving issues in a professional and courteous manner.*
- 3.Process Improvement: Identify opportunities for process improvement and contribute to the development of solutions that enhance the employee experience, reduce cycle times, and improve efficiency. Collaborate with cross-functional teams to implement changes and measure their impact.*
- 4.Quality and Standards: Adhere to established quality standards and guidelines for customer engagement, ensuring that all interactions with employees meet or exceed expectations. This is a production environment, and as such, you will be held accountable to daily KPI (Key Performance Indicators) metrics, including: * First response and resolution rates * Case resolution quality and accuracy * Adherence to ServiceNow quality standards and guidelines * Customer satisfaction ratings Utilize ServiceNow metrics and reporting to monitor and improve performance and make data-driven decisions to drive continuous improvement.*
- 5.Collaboration and Escalation: Work collaboratively with higher-level service center personnel to resolve complex customer issues. Escalate or transfer cases to other provider groups as needed, ensuring seamless transitions and resolution.*
- 6.Knowledge Management and Compliance: Stay up to date with changes in HR policies, procedures, and systems, and ensure that knowledge base articles and self-serve information for employees are accurate, current, and compliant with organizational requirements. This includes: Reviewing and updating knowledge base articles to reflect changes in policies and procedures Ensuring that self-serve information for employees is accurate and easily accessible Collaborating with HR teams to identify and address knowledge gaps and training needs
- Bachelor's degree in a related field (strongly preferred)
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About HR Customer Advisor Jobs at Apollo Professional Solutions
What is the work location for this position at Apollo Professional Solutions?
This job at Apollo Professional Solutions is located in Charlotte, NC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Apollo Professional Solutions?
Candidates can expect a pay range of $23.12–$23.12 per hour for this role.
What employment applies to this position at Apollo Professional Solutions?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Apollo Professional Solutions?
You can apply for this role at Apollo Professional Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.