HR Generalist

SBS Creatix is seeking an HR Generalist to provide frontline HR service and support to associates across the U.S. and Canada. This role serves as the first point of contact for a broad range of HR-related matters, including benefits, compensation, performance management, policy interpretation, status changes, and separation processes.

The HR Generalist will respond to both routine and complex inquiries, exercising sound judgment in gray areas where limited guidance exists. Success in this role requires professionalism, empathy, responsiveness, and the ability to navigate a fast-paced, service-focused environment.

Key Responsibilities

• Respond to phone and written HR inquiries using the firm’s case management platform (ServiceNow).

• Serve as first-level HR support for associates regarding:

  • Benefits

  • Compensation

  • Performance and conduct management

  • Policy interpretation

  • Hiring procedures

  • Promotion, separation, and transfer processes

• Create and manage tickets within ServiceNow, ensuring timely and accurate documentation.

• Escalate complex issues to appropriate HR partners when outside of scope.

• Utilize de-escalation techniques when assisting associates experiencing work-related or personal challenges.

• Provide professional, empathetic service while maintaining confidentiality and compliance.

• Collaborate with cross-functional HR teams to ensure appropriate follow-up and resolution.

Required Skills & Experience

• Minimum of two years of HR-related or relevant professional experience.

• Strong written and verbal communication skills, particularly in phone-based support environments.

• Demonstrated customer service or contact center experience.

• Strong organizational skills, sound judgment, and problem-solving ability.

• Ability to manage high volumes of inquiries while maintaining professionalism and empathy.

• Ability to work effectively in a dynamic, service-focused environment.

Preferred Qualifications

• Bachelor’s degree preferred (Associate degree considered).

• HR certifications such as PHR, SPHR, SHRM-CP/SCP preferred.

• Prior HR Generalist experience.

• Familiarity with case management systems such as ServiceNow or Salesforce.

• Experience supporting associates in large, corporate environments.

About SBS Creatix

SBS Creatix is a trusted staffing and consulting firm delivering high-quality talent to enterprise clients nationwide. We are known for our personalized approach, strong client partnerships, and commitment to placing professionals in roles where they can grow and make an impact.