HR Manager
cxpertsPasig City, North Carolina
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Overview
Schedule
Full-time
Career level
Director
Remote
On-site
Benefits
Career Development
Job Description
Job Summary
The HR Manager in a BPO setting is responsible for managing end-to-end human resource functions, including recruitment, employee relations, performance management, compliance, and HR operations. This role focuses on supporting high-volume hiring needs, ensuring workforce stability, and driving employee engagement in a fast-paced, target-driven environment.
Key Responsibilities
1. Talent Acquisition & Workforce Planning
- Oversee bulk hiring and ramp-up recruitment strategies to meet business demands.
- Collaborate with operations teams to forecast manpower requirements.
- Ensure quick turnaround time for hiring while maintaining quality standards.
- Manage recruitment channels (job portals, referrals, campus hiring, etc.).
2. Employee Relations & Engagement
- Address employee grievances and provide timely resolution.
- Promote a positive work culture aligned with company values.
- Design and implement employee engagement initiatives (events, recognition programs).
- Conduct stay interviews and exit interviews to improve retention.
3. Performance Management
- Drive performance appraisal processes and ensure timely completion.
- Support managers in setting KPIs and managing underperformance.
- Implement performance improvement plans (PIPs) when required.
- Align performance management with business objectives.
4. HR Operations & Compliance
- Ensure adherence to labor laws and company policies.
- Manage employee records, documentation, and HRIS systems.
- Oversee payroll inputs, attendance, and leave management.
- Ensure audit readiness and maintain compliance documentation.
5. Learning & Development
- Identify training needs for agents, team leaders, and managers.
- Coordinate onboarding and induction programs.
- Support leadership development initiatives within operations.
6. Retention & Attrition Management
- Analyze attrition trends and develop action plans.
- Drive initiatives to improve employee satisfaction and retention.
- Benchmark compensation and benefits with industry standards.
7. Stakeholder Management
- Partner with operations, quality, and training teams.
- Act as an HR business partner to support organizational goals.
- Provide HR insights and reports to leadership.
Qualifications & Requirements
- Bachelor’s degree in HR, Business Administration, or related field (MBA/PGDM in HR preferred).
- 6–10 years of HR experience, preferably in BPO/ITES industry.
- Strong understanding of high-volume hiring and attrition management.
- Knowledge of labor laws and HR best practices.
- Experience with HRIS and recruitment tools.
Key Skills & Competencies
- Strong interpersonal and communication skills
- Conflict resolution and problem-solving ability
- Ability to work in a fast-paced, target-driven environment
- Data-driven decision-making
- Leadership and team management
Key Performance Indicators (KPIs)
- Employee attrition rate
- Employee engagement scores
- Compliance adherence
- Performance management effectiveness
Work Environment
- Fast-paced and high-pressure environment typical of BPO operations
- May require working in shifts depending on business needs
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FAQs About HR Manager Jobs at cxperts
What is the work location for this position at cxperts?
This job at cxperts is located in Pasig City, North Carolina, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at cxperts?
Employer has not shared pay details for this role.
What employment applies to this position at cxperts?
cxperts lists this role as a Full-time position.
What experience level is required for this role at cxperts?
cxperts is looking for a candidate with "Director" experience level.
What benefits are offered by cxperts for this role?
cxperts offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at cxperts?
You can apply for this role at cxperts either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.