HR Manager, Shared Services

Job SummaryThe Human Resources Manager, Shared Services is responsible for leading and optimizing HR Shared Services operations to deliver consistent, efficient, and high-quality HR support across the organization. This role oversees transactional HR functions, employee support, compliance administration, onboarding, and HR operations while partnering closely with HR Business Partners and other internal stakeholders.This position requires a proactive, energetic, and reliable leader who thrives in a fast-paced environment. The ideal candidate has experience managing a team of 5+ employees and supporting HR operations within a mid-sized organization (500–800+ employees preferred). As this role oversees employee onboarding and is often the first point of contact for new hires, strong presentation skills and polished communication abilities are essential.Workday experience is preferred. Advanced proficiency in Microsoft Excel is required.Key ResponsibilitiesHR Shared Services Leadership

• Lead and manage the HR Shared Services team (5+ team members), including workload prioritization, performance management, coaching, and development
• Ensure timely, accurate, and consistent delivery of HR services across all employee lifecycle processes
• Establish and monitor service-level agreements (SLAs), workflows, and case management standards
• Foster a proactive, solution-oriented team culture focused on continuous improvement and service excellence

Employee Support & HR Operations

• Oversee employee and manager inquiry resolution through ticketing or case management systems
• Ensure accurate processing of employee transactions (new hires, job changes, transfers, terminations) in partnership with Payroll and Benefits
• Lead and enhance the employee onboarding experience, serving as a key representative of the organization and ensuring a strong first impression
• Oversee offboarding administration
• Ensure data integrity, reporting accuracy, and governance within HRIS systems (Workday preferred)

Compliance & Risk Management

• Ensure HR Shared Services processes comply with federal, state, and local employment laws
• Oversee personnel file management, I-9 compliance, and document retention
• Support internal and external audits and compliance reviews
• Partner with HRBPs and Legal on escalated or complex compliance matters

Benefits, Leave & Programs

• Support benefits administration
• Oversee effective administration of leave of absence programs
• Support annual programs such as open enrollment, merit cycles, and policy rollouts

Process Improvement & Reporting

• Identify and implement opportunities to streamline HR processes through automation and standardization
• Develop and maintain SOPs, knowledge articles, and training materials
• Track, analyze, and report HR operational metrics and trends to HR leadership
• Leverage advanced Excel skills for reporting, data analysis, and dashboard creation