HR Operations Manager

This position is for:

To know more, visit us at http://claimassistsolutions.com

ABOUT CLAIM ASSIST SOLUTIONS:

Over 20 Years of Distinguished Excellence in Claims SolutionsClaim Assist Solutions provides exceptional service to the insurance industry and operates a family of brands that provide people, process, and technology to leading insurance carriers in the personal lines of auto and property, flood, and complex and commercial claims.

More Than a Provider, We Are a Trusted Partner

We build on our trusted reputation as a leading provider of outsourced claim services by delivering a full suite of end-to-end solutions that address all aspects of insurance resolution processEvery line of business. Every carrier. Every claim.Capacity. Accuracy. Service.

Claim Assist Solutions is proud to support our military community and values the unique skills, leadership, and dedication that service members and veterans bring to the workforce. We strongly encourage active-duty military personnel, veterans, reservists, and military spouses to apply and join our team as we continue to raise the bar in the claims industry.

HR Operations Manager

POSITION SUMMARY

Acting as a vital bridge between HR strategy and day-to-day execution, the HR Operations Manager ensures, benefits administration, onboarding, offboarding, compliance, and employee data management are executed effectively, supporting both employees and leadership in achieving organizational goals and creating a best-in-class employee lifestyle experience.

This role manages HR processes, ensures compliance with various employment laws and company policies, oversees benefits administration, and streamlines workflows for optimization.

The position is based on-site in our corporate office located in San Antonio, TX.

KEY RESPONSIBILITIES

HR Operations & Process Management

• Oversees and continuously improves core HR processes — onboarding, offboarding, benefits administration, and HRIS management

• Develops, documents, and maintains HR policies, procedures, and standard operating guidelines

• Partners with HR leadership to execute operational strategy aligned with business objectives

• Drives automation and process improvements to increase efficiency across HR workflows

Compliance & Risk Management

• Ensures company-wide compliance with federal, state, and local employment laws and regulations including but not limited to: FMLA, ADA, FLSA, ERISA, etc.

• Maintains accurate employee records, and ensures data integrity in HRIS

• Monitors changes in labor law and proactively update policies to maintain compliance

• Serves as the primary point of contact for HR-related audits and regulatory inquiries

Employee Relations & Experience

• Support managers and employees with interpretation of HR policies and resolution of workplace issues serving as an additional HR Business Partner as needed

• Participates in employee engagement initiatives and contributes to a positive organizational culture

• Oversees the system aspects of the annual performance review cycle, ensuring consistency and timeliness within the HRIS system

Team Leadership & Cross-Functional Collaboration

• Leads, mentors, and develops a team of HR coordinators and generalists

• Partners with IT on HRIS integrations, system upgrades, and digital HR transformation initiatives

• Represents HR in cross-functional projects, and organizational initiatives

Reporting & Analytics

• Generates and presents HR metrics and dashboards to senior leadership

• Uses workforce data to identify trends and recommend proactive HR interventions

• Manages ad-hoc HR reporting requests from business leaders and stakeholders

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Human Resources, Business Administration, or a related field

• 5+ years of progressive HR experience, with at least 2 years in an operations or management role

• Demonstrated expertise with HRIS platforms (Workday preferred)

• Strong working knowledge of employment law, FMLA, ADA, FLSA, ERISA, and related regulations

• Proven ability to manage multiple priorities in a fast-paced, dynamic environment

• Exceptional communication, interpersonal, and stakeholder management skills

• High proficiency in Microsoft Office Suite and HR reporting tools

PREFERRED QUALIFICATIONS

• Bachelor’s Degree or equivalent experience

• SHRM-CP, SHRM-SCP, PHR, or SPHR certification (preferred)

• Experience leading HR digital transformation or system implementation projects

• Familiarity with Agile or project management methodologies (preferred)

• Prior experience in a high-growth, multi-location, and/or start-up environments

BENEFITS:

Eligibility to participate in the Comprehensive Benefits Package: Medical, Dental, Vision, Paid Time Off and Paid Holidays, 401(K), in accordance with Company policy.

Schedule: Day Shift; Monday – Friday

Location: In-Office, San Antonio, TX

Claim Assist Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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