HR Operations Manager

• Own daily HR operations including employee records, onboarding & offboarding processes, job changes, and policy administration.
• Ensure consistent and compliant HR processes across all locations and departments.
• Serve as escalation point for complex operational issues and employee inquiries.
• Partner closely with Payroll and Finance to ensure accurate and timely processing.

• Directly manage and develop the HR Operations team members.
• Set clear performance expectations, priorities, and accountability.
• Conduct regular 1:1s, development planning, and performance reviews for team members.
• Assign projects, deliverables, and tasks to ensure clear accountability and execution timelines.
• Manage workload effectively to ensure operational and compliance deadlines are met.
• Direct the HR Operations team’s execution of benefit and HRIS administration and vendor coordination.
• Train and coach team members on processes, compliance requirements, and vendor interaction.

• Ensure compliance with federal, state, and local employment laws (FLSA, I-9, EEO, leave administration, HIPAA, record retention).
• Maintain audit-ready HR documentation and records.
• Support internal and external audits and regulatory inquiries.

• Oversee day-to-day administration of employee benefit programs including medical, dental, vision, life, disability, and retirement plans.
• Ensure accurate and timely benefit enrollments, changes, terminations, and reconciliations.
• Partner with Payroll and Finance to ensure correct benefit deductions and carrier payments.
• Manage annual open enrollment planning, communication, and execution.
• Serve as escalation point for complex employee benefit issues and claim support.
• Ensure benefit administration complies with applicable laws and regulations (ADA, COBRA, ERISA, HIPAA).
• Oversee day-to-day administration of HRIS.
• Manage relationships with benefit brokers, carriers, HRIS vendors, and other HR service providers.
• Monitor vendor performance against service level agreements (SLAs) and contractual commitments.
• Coordinate vendor meetings, renewals, and issue resolution.
• Support vendor selection, RFPs, and implementation activities as needed.
• Ensure vendors provide accurate reporting, timely service, and regulatory support.

• Coaching and Team Development
• HR Functional Expertise
• Attention to Detail          
• Communicate Professionally and Effectively Verbally and in Writing
• Accountability & Execution
• Time Management & Prioritization             
• Dealing with Ambiguity
• Sound Judgment and Discretion
• Data Analysis
• Cross-Functional Collaboration
• Customer Service Mindset

• Bachelor’s degree in HR, Business Administration, or related field
• 5 years of HR experience with 2 years’ leading all facets of HR Operations such as HRIS administration, system implementation, benefits administration, compliance, total rewards administration, leave administration, etc.
• Prior experience directly managing HR Operations staff and overseeing vendor relationships.
• Strong knowledge of multi-state employment law and HR compliance.
• Proven experience in benefit administration.
• Experience with HRIS platforms and reporting.
• Tech savvy.

• PHR or SHRM-CP.
• Prior experience in construction industry.
• Experience supporting audits and regulatory reviews.

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