HR Receptionist

SALARY

$66,105.64

POSITION SUMMARY

Under general supervision, assists the human resources staff by being the first point of contact for applicants and all other visitors to the Human Resources Department. May provide administrative support for the team and assists on projects under direction, as required. Attends to and provides quality customer service to Human Resources visitors.

PRIMARY RESPONSIBILITIES

• Directs and routes applicants through the various stages of the pre-employment process.
• Issues and processes required forms for applicants.
• Monitors medical schedules for applicants and prepares related forms.
• Initiates background investigations of applicants and is responsible for related recordkeeping.
• Responsible for logging all visitors to HR with building security.
• Types routine correspondence, reports and various forms, (i.e., request for driving abstracts, I.D. cards, fingerprint cards, etc.).
• Screens incoming phone calls, properly directs each call, and takes messages when appropriate.
• Provides general administrative support such as answering phones, setting up appointments, distributing mail, ordering supplies, etc.
• Makes outbound calls to applicants at the direction of Recruitment managers.
• Performs related duties as assigned.

MANAGEMENT RESPONSIBILITIES

Reporting to this position are the following jobs:

Job Title

• None

CHALLENGES

• Ability to work in a high call (phone and in-person) volume environment.
• Ability to multi-task and have a Customer Service focused approach in every situation.
• Discretion to handle confidential information in a secure manner.
• Temperament to work with applicants, and or guests that may at times be very direct in the way they make requests or demand information.

EDUCATION/EXPERIENCE REQUIREMENTS

• Minimum of high school diploma. Bachelor's degree, college coursework in Human Resources and/or minimum of one year experience in Human Resources preferred.

PHYSICAL REQUIREMENTS

• Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
• Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to handle multiple tasks simultaneously.
• Ability to use a variety of computer applications including applicant tracking systems and Microsoft Office.
• Excellent written and oral communication skills.

WORKING CONDITIONS

• General office environment.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

• Standard office equipment.
• Personal computer and related software (Microsoft Word, Power Point, Excel, etc.).