Human-Centered Design (HCD) Specialist (Remote)
Magpie Health AnalyticsBaltimore, MD
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Job Description
Position Purpose
Magpie Health Analytics is seeking a Human-Centered Design (HCD) Specialist to improve digital applications and services supporting the federal health clients. The role focuses on understanding how people use these systems and making them easier to navigate and use. The HCD Specialist will research user needs, test design ideas, and work with product managers, developers, and customer stakeholders to turn findings into practical improvements.
Primary Duties & Responsibilities
- User Research and Discovery: Plan and conduct qualitative and quantitative user research, including interviews, usability studies, and collaborative discovery sessions, to understand user needs, workflows, and challenges.
- Analysis and Synthesis: Analyze research findings, develop user personas and journey maps, and define problems and opportunities for improvement to inform product and design decisions.
- Design and Prototyping: Develop or contribute to wireframes, prototypes, and other design concepts to explore potential solutions and gather feedback from users and stakeholders.
- Accessibility and Design Standards: Apply Section 508, Web Content Accessibility Guidelines (WCAG), and U.S. Web Design System standards to support accessible and consistent user experiences.
- Testing and Evaluation: Conduct usability and accessibility testing, including testing with users of assistive technologies, to evaluate proposed designs and implemented functionality.
- Continuous Improvement: Review application usage metrics, help desk trends, and user feedback to assess the effectiveness of implemented changes and recommend improvements.
- Agile Collaboration: Work with product managers, developers, and testers to translate research findings and design recommendations into user stories, acceptance criteria, and prioritized backlog items.
- Documentation and Communication: Document and present research findings, design decisions, testing results, and recommendations to technical and non-technical stakeholders
Minimum Qualifications
- Bachelor's degree in Human-Computer Interaction, User Experience Design, Psychology, Information Science, Human Factors, Design, or a related field.
- At least 4 years of experience in human-centered design, UX research, service design, or product design for digital applications.
- Experience with user interviews, usability testing, and journey mapping.
- Experience creating or contributing to prototypes, wireframes, and user flows.
- Ability to turn research findings into design recommendations, requirements, or user stories.
- Knowledge of Section 508, WCAG, and accessible design practices.
- Strong analytical, communication, and collaboration skills.
Preferred Qualifications
- Experience supporting CMS, HHS, federal digital services, or healthcare technology.
- Experience with complex web applications, electronic forms, or reporting systems.
- Experience with Figma, Miro, Mural, Lucidchart, or similar tools.
- Experience with Agile or SAFe teams and tools such as Jira and Confluence.
- Experience using product analytics to evaluate design changes.
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FAQs About Human-Centered Design (HCD) Specialist (Remote) Jobs at Magpie Health Analytics
What is the work location for this position at Magpie Health Analytics?
This job at Magpie Health Analytics is located in Baltimore, MD, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Magpie Health Analytics?
Employer has not shared pay details for this role.
What employment applies to this position at Magpie Health Analytics?
Magpie Health Analytics lists this role as a Full-time position.
What experience level is required for this role at Magpie Health Analytics?
Magpie Health Analytics is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Magpie Health Analytics?
You can apply for this role at Magpie Health Analytics either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.