Human Resource Management - Learning Operations Specialist - Intermediate
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Overview
Remote
On-site
Compensation
$38-$53/hour
Job Description
Our client, a Energy Services company, is looking for a Human Resource Management - Learning Operations Specialist – Intermediate for their Santa Clara, CA location.Responsibilities:
- Digital learning & platform operations (Client, AGU)
- Collaborate with Instructional Designers and the Learning Experience Manager to deliver digital learning experiences through Applied Materials systems (Client, AGU)
- Build courses into the AGU platform according to standardized process
- Create standardized course scripts for existing courses
- Create video transcripts
- Build certifications and learning journeys into AGU
- Administer the platforms day to day: enrollments, groups, permissions, content QA (e.g., SCORM/xAPI)
- Run completion, compliance, and engagement reports for stakeholders
- Manage and resolve learner support requests, escalating to vendor support when needed
- Other course operational tasks as needed
- Verify certification for external trainings and grant PATHWAY credit
- Instructor-led training, events & webinars
- Manage end-to-end logistics for in-person workshops and events: room booking, catering, AV/tech setup, materials, signage, and on-site coordination
- Work with internal stakeholders globally to ensure seamless instructor-led training
- Organize and facilitate webinars and e-meetings for select training
- Handle attendee registration, calendar invites, reminders, and waitlists
- Provide day-of support and troubleshoot issues in real time
- Run post-event surveys and compile feedback for the team
- 3–6 years of experience in L&D operations, training coordination, events, or a comparable role
- Hands-on experience administering an enterprise LMS; experience with Saba strongly preferred
- Experience building and maintaining digital courses, learning paths, and certifications
- Proven event/ILT logistics experience (booking, catering, scheduling, vendor coordination)
- Vendor management experience, including SOWs and purchase orders
- Strong organizational skills and attention to detail, with the ability to juggle multiple courses, events, and requests at once
- Clear communicator who can manage internal stakeholders and external vendors professionally, including across global time zones
- Comfortable with reporting and data work (spreadsheets, LMS reports)
- A customer-service mindset and consistently professional communication
- Experience with course-authoring tools [code][e.g., Articulate 360][/code]
- Familiarity with Client, AGU, or comparable enterprise learning ecosystems
- Experience creating video transcripts/captions
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
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FAQs About Human Resource Management - Learning Operations Specialist - Intermediate Jobs at ICONMA, LLC
What is the work location for this position at ICONMA, LLC?
This job at ICONMA, LLC is located in Santa Clara, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at ICONMA, LLC?
Candidates can expect a pay range of $38.02–$53.23 per hour for this role.
What employment applies to this position at ICONMA, LLC?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at ICONMA, LLC?
You can apply for this role at ICONMA, LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.