Human Resources Consultant Employee & Labor Relations
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Overview
Job Description
Immediate need for a talented Senior NICE CXone Reporting & Analytics Engineer (CCaaS Cloud Migration). This is a Fulltime opportunity with long-term potential and is located in U.S(Remote).Please review the job description below and contact me ASAP if you are interested.
Job ID: 26-19326
Pay Range: $122000/hr - $136000/annum. Traveler benefits as per agency package. (Benefits vary by vendor and assignment).
Key Responsibilities:
- Support NICE CXone Reporting, Analytics, and cloud reporting environments.
- Troubleshoot reporting discrepancies, dashboard issues, and data quality problems.
- Develop and optimize operational and executive dashboards.
- Support enterprise contact center analytics and reporting initiatives.
- Perform root cause analysis for reporting and data issues.
- Validate reporting accuracy across multiple enterprise systems.
- Support real-time and historical reporting environments.
- Assist with enterprise contact center migration from legacy platforms to NICE CXone Cloud.
- Work closely with operations, engineering, and business stakeholders.
- Support API integrations, ETL processes, and cloud-based reporting solutions.
- Analyze contact center KPIs and recommend operational improvements.
Key Requirements and Technology Experience:
- 5+ years supporting NICE CXone cloud environments.
- Experience implementing or supporting NICE CXone Cloud.
- Experience with contact center reporting and analytics.
- Experience migrating contact centers to NICE CXone Cloud.
- Advanced SQL skills.
- Hands-on Databricks experience.
- Experience with contact center KPI reporting.
- Experience supporting enterprise reporting environments.
- Strong troubleshooting and analytical skills.
- NICE Interaction Analytics
- NICE Performance Management
- NICE QM
- NICE Nexidia
- Power BI
- Tableau
- API integrations
- ETL
- Cloud Data Platforms
- Healthcare Contact Center
- ITIL
- NICE CXone Certification
- Power BI Certification
- Tableau Certification
- AWS
- Azure
- ITIL Foundation
Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar fulltime positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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