Hvac Customer Service / Dispatch Coordinator

HVAC Customer Service / Dispatch Coordinator$22–$27/Hour + Bonus Opportunities | Reading, MAJoin a Longstanding Local HVAC TeamCooling Unlimited has been serving customers throughout Middlesex County since 1986. We're looking for a dependable, organized HVAC Customer Service & Dispatch Coordinator to help keep our customers, technicians, and daily schedules moving in the right direction.This is a fast-paced, people-focused position where you'll be the first point of contact for customers while also helping coordinate the field team. You'll balance incoming calls, appointment scheduling, technician communication, and customer follow-up throughout the day.If you're someone who stays calm when things get busy, communicates well, and enjoys being the person who keeps everything organized, you'll have an opportunity to make a real impact here.What You'll Be Responsible ForAnswer incoming customer calls and determine the appropriate next steps

Schedule HVAC service and maintenance appointments

Coordinate technician schedules and daily routes

Communicate appointment updates between customers and field technicians

Prioritize urgent service requests and adjust schedules as needed

Follow up with customers regarding completed service and future needs

Help promote maintenance agreements and support customer retention

Complete general administrative and office support duties

What We're Looking For1–2+ years of experience in customer service, dispatch, call center, inside sales, or a similar role

Excellent verbal and written communication skills

Strong organization and the ability to manage competing priorities

Comfortable handling a high volume of calls and frequent schedule changes

Confident using computers and common office programs, including Word, Excel, and OutlookTyping speed of 30+ WPMReliable, detail-oriented, and willing to take ownership when things get busy

Experience That Will Help You Stand OutBackground in HVAC, plumbing, electrical, or another skilled trade

Previous experience coordinating technicians or service appointments

Familiarity with ServiceTitan or comparable scheduling/dispatch software

Inside sales or customer retention experience

Pay: $22–$27 hourly, depending on experience; with bonus opportunities

Schedule: Monday–Friday, 8:00 AM–5:00 PMWhat we offer:401(k) with 3% company match

Health, dental, and vision insurance - 50% employer-paid100% employer-paid life insurance

Short- and long-term disability coverage

Paid holidays, PTO, and sick time

Paid birthday off

Why Join Us?You'll play an important role in keeping the entire service operation running smoothly. From the first customer call to the technician's arrival and follow-up afterward, your organization and communication will directly impact the customer experience.If you're ready to bring your customer service skills to a stable, established HVAC company, we'd like to hear from you.