Hvac Customer Service Representative
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Job Description
HVAC Customer Service Representative (CSR)$19–$24/Hour | Full-Time | Newport News, VAMechollage is a locally owned, veteran-owned HVAC company serving customers throughout the area since 2009. We're looking for a dependable HVAC Customer Service Representative (CSR) to be a key part of the customer experience from the very first conversation.In this role, you'll help customers get the service they need by handling incoming calls, coordinating appointments, gathering important job information, and keeping communication organized between customers and the service team.This is a great opportunity for someone who enjoys a busy office environment, communicates well over the phone, and takes pride in making sure customers feel heard and taken care of.What You'll HandleServe as a primary point of contact for customers calling about HVAC service and maintenance
Schedule and coordinate technician appointments based on customer needs and availability
Ask the right questions to understand service requests and collect accurate information
Enter customer and job details into company systems
Provide customers with information regarding appointments and services
Make outbound calls for appointment confirmations, follow-ups, and customer outreach
Maintain accurate customer accounts and service records
Support maintenance membership programs and related customer communications
Communicate appointment and customer information with technicians and other team members
Help keep daily office operations organized and running smoothly
What Makes You a Good Fit2+ years of customer service, call center, scheduling, reception, or office experienceHVAC, home services, or skilled-trades experience is a plus
Experience with ServiceTitan is helpful but not required
Confident and professional phone communication
Strong listening skills and attention to detail
Able to manage multiple conversations and priorities in a fast-paced setting
Organized, dependable, and comfortable working as part of a team
Customer-first attitude with a genuine desire to help people
High school diploma or equivalent
Pay: $19–$24 hourly, depending on experience
Schedule: Monday–Friday, 7:30 AM–4:30 PMWhat we offer:50% company-paid medical coverage401(k) with 6% company match
Paid holidays
Paid vacation
Ongoing training and professional development
Opportunities to grow with an established local company
Why Mechollage?At Mechollage, customer service isn't just about answering the phone-it's about creating confidence in the company before a technician ever arrives at the door.You'll join a team where communication, reliability, and a positive attitude matter. If you're someone who can stay organized, handle a busy phone line, and make customers feel like they're in good hands, this could be a great fit.Bring your customer service experience to a company where your work makes a difference every day. Apply today.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
