HVAC Customer Service Representative/Dispatcher

Moss MechanicalDallas, TX

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Overview

Schedule

Full-time

Career level

Entry-level

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Client Services Specialist/Dispatcher

At Moss Heating & Cooling we specialize in in air conditioning service, change out and new construction for both residential and commercial. Moss Heating & Cooling has a family history in these trades dating back several generations. For too long, this industry has allowed subpar companies to take advantage of homeowners through unethical business practices while delivering poor quality. Moss Heating & Cooling is different and so are our people. Come join our passionate, fast-growing team and be a part of the Moss legacy.

As a Client Services Specialist/Dispatcher, you are a key member of the team and represent Moss Heating & Cooling on support calls. You are responsible for scheduling service requests, dispatching technicians and handling client complaints. Exemplifying our core values by showing respect and courtesy to all customers and employees. You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of client services and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

Receive incoming calls in professional and courteous manner
Scheduling appointments
Assigning daily work/calls to other team members
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls, and respond to customer complaints
Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
Perform other duties as needed which may include cross-training in related positions

Job Requirements:

Minimum two years admin experience
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Outgoing & Memorable Client Services that will create client connections
Team player who can work independently
General computer knowledge, including Microsoft Office
Typing skills a plus

What you get from working at Moss:

An incredible culture built on our core values
Competitive pay and solid benefits
On-site fitness center, basketball and pickleball courts and personal training
Awesome clients and great projects

Benefits offered:

Medical, dental and vision coverage
Multiple health plan options
401(k) with a company match
Paid time off

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FAQs About HVAC Customer Service Representative/Dispatcher Jobs at Moss Mechanical

What is the work location for this position at Moss Mechanical?

This job at Moss Mechanical is located in Dallas, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Moss Mechanical?

Employer has not shared pay details for this role.

What employment applies to this position at Moss Mechanical?

Moss Mechanical lists this role as a Full-time position.

What experience level is required for this role at Moss Mechanical?

Moss Mechanical is looking for a candidate with "Entry-level" experience level.

What is the process to apply for this position at Moss Mechanical?

You can apply for this role at Moss Mechanical either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.