Hvac Dispatcher - Customer Service

Elmar Services is an HVAC company looking for a full time, competent, Dispatcher/Front Desk to help with the running of the daily HVAC service operations. The ideal candidate must have great communication skills, speak English fluently, be hard-working, professional, easy to talk to, have a good attitude, well organized, and willing to learn. Responsibilities include: Answering phone calls, On-Call duties after hours and on week-ends. Coordinate and organize appointments. Greeting customers over the phone. Fax, scan, and copy documents. Maintain office filing and storage systems. Paper and computer work. Calling customers. Managing many calls at once. Being able to talk with any customer. Understanding dispatching funnels. Managing company vehicle fleet, etc. Education and Experience: High school diploma or equivalent. Competent computer skills including MS office or equivalent. Experience using apple/mac operation systems. Internet skills including use of e-mails, group messaging and data collection. Numeracy and literacy skills. Previous office and sales experience (at least 1 year). Key competencies: Organization and planning skills. Customer communication. Work management and prioritization skills. Verbal and written communication skills. Problem-solving ability.. Attention to detail. Accuracy. Flexibility. Reliability. Teamwork. Benefits: $18 - $25 hourly + bonuses. Health, dental, vision insurance. Paid Vacation after one year. About Elmar Heating & Cooling: Elmar Services, a HVAC service provider in the Greater Baltimore Area has been transforming the heating and air conditioning service experience for the past half-decade. We service and install all heating and air conditioning equipment, however strive to provide efcient and innovative solutions for our customers. Our goal from the start has been to serve customers with the utmost respect, having built our business on three pillars of promotion: comfort, efciency, and fairness. We want you to "Feel the Elmar Difference." Please visit us at www.elmarhvac.com