HVAC Dispatcher

Kelso Building ServicesOgden, Utah

$18 - $20 / hour

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Compensation

$18-$20/hour

Benefits

Paid Vacation

Job Description

Job Summary:

We are seeking an onsite dispatcher to work in our Ogden office.

The Dispatcher is responsible for coordinating and dispatching Service Technicians to customer locations, managing service calls, and ensuring efficient and effective delivery of automation services. This role requires excellent communication skills, the ability to multitask, and a customer-oriented approach.

Compensation is $18-20 per hour, depending on experience.

Key Responsibilities:

Coordinate and Dispatch Technicians: Schedule and dispatch Service Technicians to customer locations based on service requests and urgency.
Customer Interaction: Take customer calls, schedule appointments, and provide information about services, pricing, and scheduling.
Communication: Ensure technicians have the necessary information and resources to complete their tasks.
Record Keeping: Maintain accurate records of service calls, appointments, and customer information.
Routing: Optimize routes for technicians to maximize productivity and minimize travel time.
Problem Resolution: Address and resolve customer complaints and issues in a timely and professional manner.
Reporting: Assist in preparing reports related to job status, daily activities, and dispatched calls.
Collaboration: Work with the management team to forecast scheduling needs based on seasonal changes or customer demands.

Qualifications:

Experience: 1-2 years of prior experience in dispatching or customer service roles, preferably in the HVAC/building automation or construction industries.
Skills: Strong organizational skills, ability to work under pressure, excellent communication and problem-solving skills, basic computer skills.
Knowledge: Familiarity with building automation controls systems and terminology is a plus.

Additional Requirements:

Ability to remain calm and composed, especially in emergency situations.
Customer-oriented approach with a focus on delivering high-quality service.

What You’ll Get

Competitive hourly pay
Comprehensive benefits package
PTO

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FAQs About HVAC Dispatcher Jobs at Kelso Building Services

What is the work location for this position at Kelso Building Services?

This job at Kelso Building Services is located in Ogden, Utah, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Kelso Building Services?

Candidates can expect a pay range of $18–$20 per hour for this role.

What employment applies to this position at Kelso Building Services?

Kelso Building Services lists this role as a Full-time position.

What experience level is required for this role at Kelso Building Services?

Kelso Building Services is looking for a candidate with "Entry-level" experience level.

What benefits are offered by Kelso Building Services for this role?

Kelso Building Services offers Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Kelso Building Services?

You can apply for this role at Kelso Building Services either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.