HVAC Dispatching/ Customer Service Representative

One Hour Heating & Air ConditioningChattanooga, Tennessee

$20+ / hour

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Overview

Schedule

Flexible-schedule

Full-time

Career level

Senior-level

Compensation

$20+/hour

Benefits

Health Insurance

Career Development

Job Description

Benefits:

Bonus based on performance
Competitive salary
Health insurance
Training & development

Service Titan Experience a PLUS!Join Our Team of HVAC Service Pros Today!

Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.

JOB SUMMARY

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.

JOB DUTIES

Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs

MINIMUM REQUIREMENTS

High school diploma or equivalent required
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Prior customer service experience preferred

Compensation: $20.00 per hour

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.

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FAQs About HVAC Dispatching/ Customer Service Representative Jobs at One Hour Heating & Air Conditioning

What is the work location for this position at One Hour Heating & Air Conditioning?

This job at One Hour Heating & Air Conditioning is located in Chattanooga, Tennessee, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at One Hour Heating & Air Conditioning?

Candidates can expect a pay range of $20 (per hour).

What employment applies to this position at One Hour Heating & Air Conditioning?

One Hour Heating & Air Conditioning lists this position under the following employment categories:

Flexible-schedule
Full-time

What experience level is required for this role at One Hour Heating & Air Conditioning?

One Hour Heating & Air Conditioning is looking for a candidate with "Senior-level" experience level.

What benefits are offered by One Hour Heating & Air Conditioning for this role?

One Hour Heating & Air Conditioning offers following benefits: Health Insurance and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at One Hour Heating & Air Conditioning?

You can apply for this role at One Hour Heating & Air Conditioning either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.