HVAC Operations Manager
AirMax Heating and CoolingWILMINGTON, NC
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Overview
Schedule
Full-time
Career level
Director
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
The HVAC Operations Manager is responsible for leading day-to-day service, installation, and sales operations to ensure profitability, efficiency, and high customer satisfaction. This role oversees field teams, drives performance metrics, and ensures consistent execution of company standards across HVAC operations.Key ResponsibilitiesOperations Leadership: - Oversee daily HVAC service and installation operations
- Ensure jobs are completed on time, on budget, and to quality standards - Manage scheduling, dispatch, and workforce utilization - Monitor capacity planning and adjust staffing as needed
Financial Performance: - Own and manage HVAC P&L performance - Drive revenue growth while maintaining target margins - Monitor KPIs such as:
- Average ticket
- Conversion rates
- Revenue per technician
- Gross margin
- Identify cost-saving opportunities and operational efficiencies
- Conduct ride-alongs and performance reviews - Foster a culture of accountability, safety, and customer-first mindset
Sales & Customer Experience: - Support and drive HVAC sales performance (service and replacement) - Ensure technicians follow sales processes and present options properly - Resolve escalated customer issues professionally and promptly - Maintain high customer satisfaction scores and online reputation
Utilize platforms such as Service Titan for: - Dispatch optimization - Reporting and KPI tracking - Job costing and invoicing - Implement and enforce operational best practices and SOPs - Ensure compliance with local, state, and federal regulations
Safety & Compliance: - Enforce all safety policies and procedures - Conduct regular safety meetings and training - Ensure proper licensing, certifications, and permits
Qualifications: - 5+ years of HVAC operations or field leadership experience - Strong understanding of residential and/or light commercial HVAC systems - Proven experience managing teams and driving performance - Experience with Service Titan or similar field service software preferred - Strong financial acumen and ability to manage budgets and KPIs - Excellent leadership, communication, and problem-solving skills
Compensation & Benefits: - Competitive base salary + performance-based bonus - Company vehicle or allowance (if applicable) - Health, dental, and vision insurance - 401(k) with company match - Paid time off and holidays
Preferred Experience: - Experience in multi-trade environments (HVAC, plumbing, electrical) - Background in private equity-backed or high-growth service companies - Experience scaling operations or opening new service lines - Service Titan experience preferred
Success Metrics (What Winning Looks Like) - Revenue and gross margin targets consistently achieved - Improved technician productivity and capacity utilization - High employee retention and engagement - Strong customer satisfaction and online reviews - Clean, efficient, and scalable operational processes
100K+ salary opportunity plus bonus for the right candidate
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FAQs About HVAC Operations Manager Jobs at AirMax Heating and Cooling
What is the work location for this position at AirMax Heating and Cooling?
This job at AirMax Heating and Cooling is located in WILMINGTON, NC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at AirMax Heating and Cooling?
Employer has not shared pay details for this role.
What employment applies to this position at AirMax Heating and Cooling?
AirMax Heating and Cooling lists this role as a Full-time position.
What experience level is required for this role at AirMax Heating and Cooling?
AirMax Heating and Cooling is looking for a candidate with "Director" experience level.
What benefits are offered by AirMax Heating and Cooling for this role?
AirMax Heating and Cooling offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at AirMax Heating and Cooling?
You can apply for this role at AirMax Heating and Cooling either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.