Overview
Remote
On-site
Job Description
OverviewJoin the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America's largest HVAC/R service provider.As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!What You'll Be DoingThe Regional Service Manager (RSM) will be responsible for managing technicians and administrative staff. In this position, the candidate will need to be an effective communicator as it is critical to the development of our operational team and quality of support we provide to our customers.
- Communicate job-related information clearly and accurately with customers, colleagues, and other individuals necessary to perform assigned duties.
- Understand and follow applicable work instructions and safety procedures. Complete documentation as required.
- Excellent Health Insurance options including a FREE employee only option
- Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
- FREE life insurance equal to your annualized pay rate
- 401k with a 50% match up to the first 5% of your contributions
- 7 paid Holidays
- 2 paid Personal days
- 10 paid Vacation days
- Recruiting and development of administration team
- Delivery of all company goals and metrics
- Provide customer satisfaction
- Dispatcher on-boarding
- Evaluate and perform annual reviews with Operations Manager approvals
- Review company reports and share with team
- Communicate needs to field teams (Dispatchers, ASM's, Operations Manager, and VP's)
- Escalation point for callbacks
- Successfully promote company's image, appearance, and reputation
- Manage customer relationships for assigned area
- Maintain and communicate weekly activity schedule
- Ensure efficient and well-planned scheduling of all calls
- Ensure area meets or exceeds customer and company SLA requirements
- Manage dispatchers and ensure company systems and procedures are followed
- Bottom line accountability for assigned divisions
- Manage labor and material costs
- Support ASM and the development of technicians
- Excellent interpersonal and communication skills, both written and oral
- Deliver high level of customer service on a consistent basis
- 5 years of field technical HVAC experience or equivalent business experience
- HVAC Management Experience
- Technical knowledge necessary to provide value to our technicians and customers
- Extremely high level of urgency to resolve problems
- High level of computer skills
- Ability to build rapport with clients
- Proven track record in prior role
- Level personality with a drive for success
- Ability to focus on desired results
- Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
- Ability to adapt to very fast-paced environment and deadlines
- Strong attention to detail
- Must communicate effectively in spoken and written English as required to perform the position's essential duties and responsibilities.
- Includes: conveying job-related information in an understandable manner; understanding and responding accurately to questions and instructions; and reading, interpreting, and preparing job-related documents.
- Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
- Able to sit at a computer for up to 8 hours
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FAQs About Hvac Regional Service Manager Jobs at Nextech
What is the work location for this position at Nextech?
This job at Nextech is located in Lenexa, KS, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Nextech?
Candidates can expect pay range between $80,000–$80,000 for this role.
What employment applies to this position at Nextech?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Nextech?
You can apply for this role at Nextech either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.