Hvac Service Coordinator
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Overview
Job Description
HVAC Service Coordinator
$28.00 - $32.00/hour + SPIFFs & Commissions
Full-Time | Monday-Friday (7:30 AM - 4:30 PM + occasional OT)
Ballard Natural Gas has been serving the Greater Seattle community since 1993. As a family-owned HVAC company, we've built our reputation on doing right by our customers-and our team.
We're looking for a Service Dispatcher / Coordinator who can take ownership of the daily schedule, keep technicians productive, and ensure every customer interaction reflects our 5-star standard.
Why This Role Matters
You're not just scheduling-you're running the board.
Your ability to prioritize calls, adapt in real time, and keep communication tight between customers and technicians directly impacts efficiency, revenue, and customer satisfaction.
What You'll Do
- Own and manage the daily dispatch board for service technicians
- Dispatch calls in real time and adjust schedules based on urgency, location, and job progress
- Maximize efficiency by reducing drive time and improving technician productivity
- Coordinate return visits and ensure parts are ready when needed
- Maintain and manage the on-call schedule
- Keep customers informed on timing, delays, and next steps
- Maintain accurate customer records, job notes, and service history
- Support billing by preparing service invoices, timecards, and maintenance contract details
- Communicate clearly with technicians, managers, and internal teams throughout the day
What We're Looking For
- Experience in dispatching, scheduling, or service coordination (HVAC or home services strongly preferred)
- Strong decision-making skills and the ability to pivot quickly in a fast-paced environment
- Excellent communication-clear, direct, and professional
- Highly organized with strong attention to detail
- Comfortable using dispatching software and computer systems
- Geographic awareness and routing efficiency is a plus
- Leadership or supervisory experience is a bonus (not required)
Compensation & Benefits
- $28.00 - $32.00/hour + SPIFFs & commissions
- 100% employer-paid medical, dental, vision, and prescription coverage (employee)
- 50% coverage for dependents
- Safe Harbor 401(k) with company match
- Paid time off:
- 7 paid holidays
- 1-3 weeks vacation based on tenure
- Sick time accrual (1 hour per 40 hours worked)
- Ongoing training and growth opportunities within the company
Our Values
- Our customers come first-always
- We treat our team like family
- Quality and service drive every decision
- If it's not right for the customer, it's not right-period
Who Succeeds Here
- Stays calm under pressure and doesn't get overwhelmed when plans change
- Takes ownership and solves problems quickly
- Keeps technicians moving and customers informed
- Thrives in a fast-paced, team-oriented environment
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
