Hvac Service Department Manager

Crystal Heating and CoolingFestus, MO

$100,000 - $120,000 / year

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Overview

Compensation

$100,000-$120,000/year

Job Description

HVAC Service Manager

Crystal Heating & Cooling Serving the St. Louis area, SEMO, and surrounding communities

Compensation: Base salary of $100,000 to $120,000 annually, depending on experience, plus up to $30,000 in annual incentives based on department performance

Schedule: Monday through Friday, 7:30 AM to 4:30 PM. After-hours support as needed

About Crystal Heating & Cooling

Since 1965, Crystal Heating & Cooling has been the trusted name in HVAC services across the Greater St. Louis Area. With over 40 rapid-response service trucks and recognition as a 6-time Carrier President's Award winner, we are known for our integrity, technical expertise, and commitment to exceptional customer experiences.

As an employee-owned company (ESOP), we believe in empowering our team through shared success. Our mission is simple: deliver superior quality service with honesty, reliability, and long-term relationships built on trust.

Mission: Delivering superior quality service with integrity and dedication to lasting relationships

Vision: Setting the standard as a trusted HVAC partner through reliability, communication, and trust

Values: Employee ownership, accountability, and aligned success for our customers, people, and company

Why Work with Us

Competitive pay based on experience
100% employer-paid health, medical, and dental insurance for employees
Company-provided cell phone and laptop
Eligibility for ESOP shares after one year of employment
Three weeks of paid vacation
24/7 team support structure with after-hours resources

The Opportunity

We are seeking a Department Manager to take ownership of our HVAC service department operations. This is a senior leadership role responsible for the performance, efficiency, and customer experience of the service department while serving as a key partner to field leadership and technicians.

This role is ideal for a leader with HVAC field experience or strong service operations knowledge who understands how the service department truly runs. You will oversee customer-facing teams while also working closely with service technicians and supervisors to drive quality, accountability, and profitability.

While this is not a field technician role, HVAC experience is highly valued and will be used to support technician development, resolve complex service issues, and ensure operational decisions align with real-world field conditions.

What You'll Do

Lead and manage the service department, including customer service representatives, dispatchers, and service writers
Partner closely with service supervisors and technicians to align service operations, scheduling, and customer expectations
Use HVAC and service operations knowledge to support troubleshooting, escalations, and technician coaching
Own service department performance, including efficiency, revenue, callbacks, and customer satisfaction
Monitor daily, weekly, and monthly service metrics and lead performance discussions
Improve processes that impact workflow, communication, and customer experience
Support training, onboarding, and ongoing development for service and dispatch teams
Maintain strong communication between customers, field teams, and leadership
Provide after-hours or weekend leadership support for escalated service issues as needed

What You Bring

Proven leadership experience managing service operations, dispatch, or customer service teams
HVAC field experience, service management experience, or a strong technical understanding of HVAC operations is required
Ability to lead and earn credibility with both office staff and field technicians
Strong business acumen with experience using KPIs to drive performance
Excellent communication, organization, and problem-solving skills

If you are a service-driven leader who understands both customer experience and the realities of HVAC field operations, this is an opportunity to make a meaningful impact in a company that truly values its people and promotes ownership at every level.

Apply today and discover why Crystal Heating & Cooling is known as The Fleet That Can't Be Beat.

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FAQs About Hvac Service Department Manager Jobs at Crystal Heating and Cooling

What is the work location for this position at Crystal Heating and Cooling?

This job at Crystal Heating and Cooling is located in Festus, MO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Crystal Heating and Cooling?

Candidates can expect a pay range of $100,000 and $120,000 per year.

What employment applies to this position at Crystal Heating and Cooling?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Crystal Heating and Cooling?

You can apply for this role at Crystal Heating and Cooling either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.