HVAC Service Dispatcher

Aire ServKnoxville, Tennessee

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Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Replies within 24 hours

Benefits:

401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off
Signing bonus
Vision insurance

Benefits: Benefits package varies by location

As a Dispatcher, you are a HUB for the business and a vital member of the team. Responsible for exercising discretion and independent judgment in planning, scheduling, coordinating, controlling, directing activities of all service operational resources. You are responsible for assigning personnel/technician to booked appointments. Handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees. You must be a self-motivated, energetic, and enjoy helping people type person. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

Scheduling and dispatching technicians, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
Relaying information such as work orders or other messages to and from technicians, work crews, supervisors or sales personnel
Using telephones, email, or text messages to contact customers, employees or company personnel
Speaking with supervisors or customers to resolve problems, requests for services or equipment
Preparing daily work such as schedules
Preparing work orders for installation and service
Logistically plan daily jobs, routes, and work flow to maximize customer satisfaction and efficiency
Provide back up support by performing Customer Service Representative duties, as needed
Receive incoming calls in a professional and courteous manner and schedule appointments
Perform other duties as needed which may include cross-training in related positions

Job Requirements:

Minimum two years of admin experience
Logistical mindset
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
General computer knowledge, including Microsoft Office like Excel
Familiar with CRM database; Service Titan experience a huge plus
Typing skills are a plus

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

Compensation: $18.00 - $22.00 per hour

We believe in doing the job right. And part of the job is creating a company worth working for. So when you put on that Aire Serv® uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends. Grounded in honesty, integrity, and no surprises. Excellent customer service can’t happen without happy, motivated, and committed employees. Which is where you come in. People like you make what the Aire Serv franchise owners do possible and creating a team that shares and exemplifies our values is as important as providing quality service for heating and cooling systems.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

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FAQs About HVAC Service Dispatcher Jobs at Aire Serv

What is the work location for this position at Aire Serv?

This job at Aire Serv is located in Knoxville, Tennessee, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Aire Serv?

Candidates can expect pay range between $18–$22 for this role.

What employment applies to this position at Aire Serv?

Aire Serv lists this role as a Full-time position.

What experience level is required for this role at Aire Serv?

Aire Serv is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Aire Serv for this role?

Aire Serv offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Aire Serv?

You can apply for this role at Aire Serv either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.