Hvac Service Dispatcher
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Overview
Compensation
$25-$28/hour
Job Description
HVAC Service Dispatcher | $25.00 - $28.00 per hour
Work Schedule: Monday through Friday
Work Hours: 7:30am to 4:30pm
Local Residential HVAC contractor is looking for a Service Dispatcher.
This position is the initial contact with our customers and plays a vital role in providing administrative support
Position Overview:
- Answering incoming calls
- Schedule and coordinate all service calls as calls are received
- Create dispatch ticket for all service calls
- Dispatch technicians
- Maintain the dispatch board / schedule
- Forecast workload for 2 - 3 days out
- Contact customers with a "Parts Pending" status as parts are received for scheduling
- Follow up on all pending and recommended work with customers utilizing the pending work log
- Maintain the maintenance agreements, scheduling, database information, customer hard files and renewals
- Order parts for special orders
- Update customer files as information is received from installation. (Extended warranties, equipment info, new customer information)
- Maintain customer history files in database
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- SEPP for retirement
- Paid vacation
- Paid holidays, flex days, and more!
Qualifications:
- 2 + years of experience in customer service, schedule coordinating, dispatching or project coordinating, or equivalent combination of education and experience
- Advanced customer service skills
- Microsoft Office Suite experience
- Ability to cultivate and maintain strong relationships with clients and technicians
- CRM database experience
- Strong organizational skills and high attention to detail
- Dispatching experience HVAC, plumbing, electrical, construction or similar industry experience desired, but not required
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Hvac Service Dispatcher Jobs at Recruit4HVAC
What is the work location for this position at Recruit4HVAC?
This job at Recruit4HVAC is located in Chicago, IL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Recruit4HVAC?
Candidates can expect a pay range of $25–$28 per hour for this role.
What employment applies to this position at Recruit4HVAC?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Recruit4HVAC?
You can apply for this role at Recruit4HVAC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.