Hvac Service Manager
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Overview
Job Description
HVAC Service Manager$90,000–$100,000 Base + Performance BonusReading, MA | Monday–FridayLead the Service Team. Improve Operations. Drive Results.Cooling Unlimited is a family-owned HVAC company that has been serving Middlesex County since 1986. We've built our reputation on quality workmanship, dependable service, and long-term relationships with our customers and employees.We're looking for an experienced HVAC Service Department Manager to take ownership of our residential service operation. This is a hands-on leadership position for someone who understands HVAC in the field and can also manage the people, processes, and performance behind a successful service department.You'll work closely with technicians, oversee daily operations, monitor department performance, and make sure customers receive consistent, high-quality service.Your ResponsibilitiesLead the Service TeamManage the day-to-day activities of the HVAC service department
Lead, coach, and mentor service technicians
Set expectations and hold the team accountable for performance
Support technician development, training, and problem-solvingBuild a culture focused on professionalism, teamwork, and quality
Manage Daily OperationsOversee service scheduling, dispatching, and technician workflow
Coordinate demand service and preventative maintenance operations
Keep jobs moving efficiently and address scheduling or field issues
Step in to assist technicians with difficult troubleshooting when needed
Ensure work is completed safely, correctly, and according to company standards
Own Department PerformanceTrack key performance indicators and technician productivity
Review invoices, job records, and department documentation
Assist with budgeting, cost control, and operational planning
Identify opportunities to improve efficiency and profitability
Maintain strong safety and compliance standards
What We're Looking For4–6+ years of HVAC field experience in service and/or installation
Previous experience leading, supervising, or mentoring HVAC technicians
Strong understanding of residential HVAC service operations
Experience with scheduling, dispatch, invoicing, and/or service department processes
Strong organizational and problem-solving skills
Ability to communicate effectively with technicians, customers, and office staffEPA Certification requiredA leadership approach that combines accountability, support, and development
Compensation & Benefits$90,000–$100,000 base salary + performance bonus401(k) with 3% company match
Health, dental, and vision insurance - 50% employer-paid100% employer-paid life insurance
Short- and long-term disability coverage
Paid holidaysPTO and sick time
Paid birthday off
Why This Role?This is an opportunity to have a direct impact on how an established HVAC service department operates.You won't simply be managing from behind a desk. You'll be involved with the technicians, the daily workflow, customer service, and department performance-while helping build a stronger, more consistent team.If you're an experienced HVAC professional ready to take ownership of a service department and lead a team to the next level, we'd like to hear from you.
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