Hvac Service Manager (Tgl / Turnover)

J. Blanton PlumbingNorthbrook, IL

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Overview

Schedule

Full-time

Career level

Director

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

About the Role

We are seeking an experienced Service Manager to lead, train, and develop our plumbing service technicians with a strong focus on technician-generated leads (TGL) and turning service calls into revenue. This role is ideal for someone coming from an HVAC background who has experience training technicians, driving performance, and increasing sales through service.

While this role is within plumbing, we are specifically looking for someone who understands how to build a strong service-to-sales culture and can apply proven HVAC training and lead-generation strategies to our growing team.

Key Responsibilities

Training & Development

• Train and coach plumbing service technicians on generating technician-generated leads (TGL)

• Teach technicians how to properly present options and turn service calls into sales opportunities

• Conduct ride-alongs and in-field coaching to improve performance

• Build and implement training programs focused on communication, lead generation, and closing

Sales & Performance Management

• Drive revenue growth by increasing technician-generated leads and conversion rates

• Monitor KPIs, technician performance, and overall team results

• Help technicians improve their ability to present and close service opportunities

• Work with leadership to align on sales goals and performance expectations

Leadership & Strategy

• Build and reinforce a strong service-to-sales culture within the plumbing division

• Identify performance gaps and implement strategies to improve results

• Help recruit, train, and develop service technicians into top performers

• Establish best practices for TGL, turnover, and customer experience

Requirements

• Background in HVAC service, training, or service management strongly preferred

• Experience coaching technicians to generate leads and convert service calls into sales

• Strong leadership and field coaching experience

• Proven ability to improve technician performance and revenue

• Excellent communication and ability to influence field teams

• Management experience preferred

Ideal Candidate

• HVAC Service Manager, Trainer, or Lead Technician looking to step into a leadership role in plumbing

• Strong understanding of TGL, turnover, and service-driven sales

• Comfortable working hands-on with technicians in the field

• Passionate about coaching, developing, and building high-performing teams

Benefits

• Competitive compensation with high earning potential

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off to recharge and rest

• Be part of a growing, forward-thinking company redefining what home service sales can be

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FAQs About Hvac Service Manager (Tgl / Turnover) Jobs at J. Blanton Plumbing

What is the work location for this position at J. Blanton Plumbing?

This job at J. Blanton Plumbing is located in Northbrook, IL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at J. Blanton Plumbing?

Employer has not shared pay details for this role.

What employment applies to this position at J. Blanton Plumbing?

J. Blanton Plumbing lists this role as a Full-time position.

What experience level is required for this role at J. Blanton Plumbing?

J. Blanton Plumbing is looking for a candidate with "Director" experience level.

What benefits are offered by J. Blanton Plumbing for this role?

J. Blanton Plumbing offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at J. Blanton Plumbing?

You can apply for this role at J. Blanton Plumbing either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.