HVAC Service Manager

Absolutely — here’s the same post rewritten for a Residential HVAC Service Manager role for Ultimate Heating and Air (Boise, ID):

Join Ultimate Heating and Air in Boise, ID – Lead, Coach, and Elevate Your Career!

At Ultimate Heating and Air, we’ve spent 20 years building a reputation for HVAC excellence and outstanding customer service in the Boise Valley. We’re looking for an experienced Residential HVAC Service Manager to lead our service team, drive performance, and ensure every customer receives top-tier service. If you’re ready to take your career to the next level, we want you on our team!

Why You’ll Love Working Here:

• Performance Pay: Rewarding leadership, results, and high standards

• Comprehensive Benefits: Medical, dental, and vision coverage

• Paid Time Off & Holidays: Balance your work and personal life

• Company Perks: Boise Hawks tickets, team events, and bonuses

• Tools for Success: Company vehicle, cell phone, and iPad

• Career Growth: In-house training programs and leadership development

• Team Culture: Collaborative environment focused on service excellence

• 401(k) Match: Plan for your future with company support

• Year-Round Stability: Consistent, steady work

• Professional Image: Company uniforms provided

Role Overview

The Residential HVAC Service Manager leads and supports the service department, ensuring technicians deliver excellent customer experiences while maintaining quality, safety, and performance goals. You will coach technicians, manage day-to-day service operations, and help drive key KPIs like conversion, average ticket, membership growth, and reduced callbacks.

Key Responsibilities:

• Lead and support the HVAC service technician team, ensuring strong daily execution

• Coach technicians on diagnostics, repair recommendations, customer communication, and professionalism

• Partner with dispatch and operations to ensure calls are scheduled efficiently and serviced on time

• Drive department performance including revenue, close rate, average ticket, and callback reduction

• Handle escalations and customer concerns with urgency and professionalism

• Conduct ride-alongs, training, and performance accountability

• Ensure proper documentation, job notes, and quality standards are followed

• Uphold company policies, safety protocols, and service standards at all times

Qualifications:

• 24 years or older with a valid driver’s license and clean record

• Clear background check and pre-employment drug screen (including marijuana)

• Proven HVAC service experience (residential preferred)

• Strong leadership skills with the ability to coach and hold technicians accountable

• Strong mechanical aptitude, problem-solving skills, and customer service mindset

• EPA certification and strong understanding of HVAC safety standards

• Journeyman License preferred