HVAC Service Manager
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Overview
Job Description
Lead the Team. Drive Performance. Set the Standard.
At Ultimate Heating, Air & Plumbing, we’ve spent over 20 years building a reputation for excellence in the Boise Valley—and we’re continuing to grow with the addition of our plumbing division.
We’re looking for a Residential HVAC Service Manager who is a strong leader of people, performance, and culture. This role is responsible for developing technicians, driving results, and ensuring every customer receives top-tier service.
If you thrive in accountability, coaching, and performance-driven environments, this is your opportunity to lead a high-impact team.
What You’ll Get
- Base Salary: $80,000+ DOE
- Performance Bonus: Uncapped earning potential based on team success
- Total Compensation Potential: $100,000 – $140,000+
- Medical, dental, and vision insurance
- Paid Time Off & Holidays
- Company vehicle, phone, and iPad
- 401(k) with company match
- Leadership development and growth opportunities
- Year-round stability (no slow seasons)
- Strong team culture built on performance and accountability
The Role (What You’ll Lead)
This is a leadership role focused on building a high-performing service team.
You will:
- Lead and develop technicians
- Drive team performance and accountability
- Coach consistent service and customer experience
- Set the tone for professionalism and results
This is not a desk-only role—you’ll be in the field coaching, supporting, and leading your team daily.
Key Responsibilities
Leadership & Accountability
- Lead, coach, and hold technicians accountable to performance standards
- Build a culture of ownership, professionalism, and results
- Drive daily execution through clear expectations and communication
Performance Focus
- Drive team results
- Identify gaps and coach for immediate improvement
Coaching & Development
- Train technicians on:
- Building rapport with customers
- Presenting options based on homeowner needs
- Communication and professionalism
- Conduct ride-alongs, performance reviews, and real-time coaching
- Develop technicians into top performers
Customer Experience
- Handle escalated customer concerns with urgency and professionalism
- Ensure every customer interaction reflects a high standard
- Support a 5-star service experience
Standards & Consistency
- Ensure proper documentation, job notes, and process consistency
- Uphold safety protocols and company standards
What We’re Looking For
- 24+ years old with a valid driver’s license and insurable record
- Ability to pass a background check and pre-employment drug screen
- Proven experience in team leadership, coaching, or management
- Strong ability to hold accountability and drive performance
- Excellent communication and problem-solving skills
- Customer-focused mindset
Important:
- HVAC technical experience is NOT required
- EPA certification is NOT required
- Mechanical experience is a plus, but not necessary
We are looking for a leader of people and performance—not just a technical expert.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
