Hvac Service Manager

HVAC Service Manager

Unitemp has over 50 years of experience as the leading commercial and industrial HVAC project and service provider in the New Jersey and New York markets. We provide our clients with heating, air conditioning and ventilation solutions to meet the needs of their facility and people.

Summary:

The incumbent grows their service areas through the sale of spot work, projects, and maintenance contracts. S/he assumes responsibility for meeting the area revenue and gross profit goals, and ensures that work in the area is completed on time, within budget, to the customer's satisfaction, and tracked in an accurate manner, all within the guidelines established by the company. The incumbent works closely with direct management to develop the necessary skill set to grow into a position responsible for a larger area.

Responsibilities:

• Actively assists in redeeming the annual booking quota, while simultaneously meeting personal booking objectives at planned pricing levels.
• Renews all maintenance contracts within the given service area at target escalation and pricing levels to successfully meet the target margins of the Company.
• Analyzes mechanical systems to develop repair, replacement, upgrade, or retrofit recommendations for customers, and presents findings/estimates to the customer with the goal of closing a sale.
• Partners with the service coordinator to plan out daily manpower needs.
• Purchases and expedites materials, equipment, and parts in a timely and cost-effective manner.
• Maintains the accuracy of all business records, reports, logs, and data, and submits regular reports to management to communicate booking/selling activity within a specified time frame.
• Ensures all work is billed promptly upon completion or per the terms of appropriate contract documents.
• Monitors payment of customer invoices and follows up on all receivables over 60 days past due.
• Supervises staff to ensure all jobs are completed on time, within budget, and accepted by the customer.
• Assists with the development and redemption of the annual operating plan of the Company.
• Acts as a team player and assists others in the company including dispatching, business systems and accounting as needed.
• This position may require up to 40% travel, primarily to local job sites.

Qualifications:

• 2-4+ years of related employment experience.
• Advanced knowledge of the HVAC/controls industry.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Intermediate level computer skills, including proficiency with Microsoft Office (Excel in particular).
• Capacity to leverage communication/interpersonal skills to develop and enhance business relationships.
• College degree or advanced education preferred.
• Previous experience in a mentor, supervisory, or management role a plus.