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HVAC Service Technician

Crete UnitedMatthews, North Carolina
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Overview

Schedule
Full-time
Career level
Senior-level
Benefits
Career Development

Job Description

Key Deliverables

  • Able to respond to the workload of service calls in a professional manner
  • Communicates effectively with customers, regardless of their level of technical knowledge; can explain to customer the cause of their problem and the remedy; if problem has not been repaired, offers explanation of situation and recommended next steps
  • Able to follow and utilize troubleshooting guides to identify problems in a short period of time

Position Responsibilities

  • Consistently checks system operations and safety and limit controls before leaving job locations
  • Ensures customers’ questions/concerns have been addressed before leaving the work site
  • Uses proper tools and instruments while troubleshooting
  • Incorporates solution techniques to assist other service representatives and helps resolve issues and customer problems
  • Schedules arrival and departure with customers
  • Communicates tactfully to offer suggestions if system problems are caused by the customer
  • Demonstrates ability to determine priorities based on a call schedule, responding to inadvertent interruptions, carrying proper tools and materials, and scheduling vehicle maintenance
  • Promptly and accurately completes all required paperwork
  • Keeps supervisor and manager informed of new developments, changes, or customer complaints
  • Completes service reports daily; obtains customer signature on all service reports
  • Signs up for memberships and technical organizations to improve knowledge and skills
  • Keeps technical knowledge current regarding equipment and concepts
  • Searches out and reads applicable manuals
  • Other duties as assigned

Skills

Required

Customer Service

Advanced

Equipment Install

Intermediate

Troubleshooting

Intermediate

Required

Commercial HVAC - 3 years minimum

Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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FAQs About HVAC Service Technician Jobs at Crete United

What is the work location for this position at Crete United?
This job at Crete United is located in Matthews, North Carolina, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Crete United?
Employer has not shared pay details for this role.
What employment applies to this position at Crete United?
Crete United lists this role as a Full-time position.
What experience level is required for this role at Crete United?
Crete United is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Crete United for this role?
Crete United offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Crete United?
You can apply for this role at Crete United either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.