HVAC Service Technician
Marshall's Specialty Services (HVAC)Springfield, OR
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Looking for a role that supports you as much as you support your team?Marshall’s Specialty Services has been a trusted name in Lane County since 1948, helping homeowners stay comfortable in their spaces. We take a whole-home approach, specializing in HVAC, insulation and spray foam, fireplaces and hearth products, and ongoing HVAC service. Our mission is simple: educate our customers, deliver exceptional workmanship, and create comfortable, efficient homes. We’re proud of a culture built on quality, teamwork, and doing right by both our customers and each other. This role is ideal for someone who takes pride in hands-on work in the field, brings a strong work ethic to every job, and enjoys helping people feel comfortable and cared for in their homes. If you’re dependable, detail-oriented, and motivated to deliver great service every day, you’ll fit right in. Location: 4110 Olympic St. Springfield, OR 97478We offer a strong benefits package, including:
- Medical, dental, and vision insurance, with the base employee plan fully covered by Marshall’s
- 401(k)/Roth retirement plan with up to a 4% company match
- Vacation pay, sick pay and 6 paid annual holidays with an additional personal holiday you choose each year
- Additional incentives such as Spiffs
- Assist with gathering information on-site for commercial maintenance bids
- Train Level 1 - 3 Service Techs on how to perform The Perfect Service Call during ride-alongs and on the job
- Run extended hours and on-call weekend rotation service calls with phone assistance as needed
- Perform residential and light commercial preventative maintenance on all HVAC, water heating and gas fireplace/insert/pellet equipment according to company standards using The Perfect Service Call method to provide a friendly, high-quality customer experience
- Proficiently perform diagnostics and maintenance on tanked and tankless water heaters
- Proficiently perform diagnostics and maintenance on ducted and ductless equipment
- Proficiently perform diagnostics and maintenance on gas fireplaces, gas inserts, gas stoves, and pellet stoves and inserts
- Proficiently perform like for like change outs of tanked and tankless water heaters
- Demonstrate the ability to meet company KPI’s on the monthly Service Incentive Report, specifically meeting or exceeding truck revenue targets for a minimum of 9 out of 12 months
- Maintain professional appearance and attitude at all times
- Arrive at the job site at scheduled time and location as dispatched
- Relocate from one job site to another job site as dispatched during the workday
- Report to the dispatcher when arriving and leaving job site
- Operate company vehicle safely, obeying all traffic laws
- Follow instructions from supervisor and/or dispatcher and carry out work in a timely manner
- Report problems with company tools or vehicles promptly
- Report problems with personal tools for possible replacement
- Report problems with equipment to Service Dispatcher to expedite parts delivery
- Report problems with customers to Manager or Service Dispatcher immediately
- Document work with written notes and photos in software program
- Communicate with customers and collect C.O.D. on service visits as directed
- Gather information about equipment replacement needs and inform dispatch and sales so they can schedule a replacement estimate appointment using software checklist forms
- Inform and educate customers about the benefits of preventative maintenance
- Inform and educate customers on additional products or services available through company
- Inform customer of replacement options following company guidelines
- Demonstrate customer service skills
- Demonstrated ability to clean indoor and outdoor coils
- Complete all service related forms properly
- Demonstrate in depth knowledge of electrical refrigeration principles
- Demonstrate in depth knowledge of service tools and testing devices
- Demonstrate in depth soldering skills
- Attend team meetings, scheduled training/ meet training requirements as set by the company
- Continuing education
- Other duties as assigned
Travel may be required for training, events, and job site support
Education and Experience- 4-5 years of related HVAC experience
- Must pass drug and background screens
- Valid driver’s license and insurable through Marshall’s insurance carrier
- Able to communicate clearly in English both verbally and in writing
- Ability to work with tools used in the job in a safe manner
- Water Heater Installer’s License required
- LP License required
- NATE Certification in Gas Heating (Air) Service required
- Great communication skills
- Attention to detail
- Written and Photographic Documentation in Software Program
- Continuous Learning and Professional Development
- Customer/Client focused
- Quality Oriented/Work Standards
- Safety Awareness
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FAQs About HVAC Service Technician Jobs at Marshall's Specialty Services (HVAC)
What is the work location for this position at Marshall's Specialty Services (HVAC)?
This job at Marshall's Specialty Services (HVAC) is located in Springfield, OR, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Marshall's Specialty Services (HVAC)?
Employer has not shared pay details for this role.
What employment applies to this position at Marshall's Specialty Services (HVAC)?
Marshall's Specialty Services (HVAC) lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Marshall's Specialty Services (HVAC)?
Marshall's Specialty Services (HVAC) is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Marshall's Specialty Services (HVAC) for this role?
Marshall's Specialty Services (HVAC) offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Marshall's Specialty Services (HVAC)?
You can apply for this role at Marshall's Specialty Services (HVAC) either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.