Overview
Job Description
Warranty HVAC Technician - Lawrenceville, GAJoin the Horizon Services Team!Horizon Services is seeking an experienced Warranty HVAC Technician to support our growing team in Lawrenceville, GA. In this role, you will diagnose, repair, maintain, and replace HVAC equipment covered under our Warranty Program while delivering an exceptional customer experience. The ideal candidate is a skilled residential HVAC professional with strong troubleshooting abilities, a commitment to quality workmanship, and a customer-first mindset.As a Warranty Technician, you will also assist with quality assurance efforts by documenting service activities, identifying trends, and providing accurate information to support performance and quality monitoring initiatives.Key ResponsibilitiesDeliver outstanding customer service and ensure customer satisfaction on every call
Troubleshoot, diagnose, and repair residential HVAC systems and equipment
Perform warranty-related repairs and replacements in accordance with company standards
Complete preventative maintenance on HVAC systems
Conduct quality inspections to ensure installations and repairs meet Horizon Services' standards
Communicate effectively with customers, management, and office staff
Complete service documentation and required paperwork accurately and promptly
Utilize company-provided training resources to continue professional development
Keep leadership informed of customer concerns, job-site issues, and new developments
Perform administrative tasks and other duties as assigned by management
Qualifications5+ years of residential HVAC experience
Strong diagnostic and troubleshooting skills
Excellent customer service and communication skillsHVAC certification requiredEPA 608 Certification required
Ability to work independently while maintaining high quality standards
Valid driver's license Why Horizon Services?Competitive pay and benefits
Company-provided resources and training
Career growth opportunities
Supportive team environment
Industry-leading reputation and commitment to quality
If you're an experienced HVAC professional looking to join a company that values quality workmanship and customer satisfaction, we'd love to hear from you.Apply online today to join our Lawrenceville, GA team!
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