Ice Cream HR Operations

The Magnum Ice Cream Company (formerly a division of Unilever) is now a standalone, independent, EUR 7.9 billion publicly listed company. We’re on a mission to create the ultimate snacking company.​ A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories.​ Because we know, life tastes better with ice cream.​

We dream big but keep things simple to act fast.​If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you! 

JOB PURPOSE:The HR Operations Partner is the face of HR for factory operations during evening and night shifts, responsible for delivering strong employee experience while ensuring compliance, consistency, and operational discipline. This role owns employee engagement, wellbeing, employee relations, coaching, disciplinary processes, payroll administration, workforce analytics, and digital transformation, serving as the face of HR for off shift operations.

This role blends hands on floor presence with technical HR expertise, ensuring HR practices are human centered, compliant, data driven, and digitally enabled. The position partners closely with operations leaders, employees, and the HR team to improve retention, performance, and employee experience.

KEY RESPONSIBILITIES:

• Act as the first point of contact for HR matters during night shift
• Lead night shift engagement initiatives aligned to People Survey actions, engagement committee feedback, and The Ice Cream Way
• Leads the Employee Engagement Committee
• Plan, promote, and lead employee events and recognition activities for night shift
• Conduct pulse checks, listening sessions, and feedback forums
• Foster an inclusive, supportive, and high engagement culture
• Maintain a visible, approachable “Face of HR” presence on the manufacturing floor and employee common areas
• Provide guidance on policy interpretation, workplace behavior, and disciplinary actions
• Coach supervisors and leaders on performance management, attendance, and employee counseling
• Lead investigations, corrective actions, and disciplinary processes in line with policy and employment law
• Ensure fair, consistent, and timely application of discipline across the Sikeston site
• Support leaders in handling sensitive employee issues with confidence and consistency
• Ensure compliance with federal, state, and company employment laws
• Manage HR related processes including FMLA, LOA, ADA, and accommodations
• Maintain accurate documentation of incidents, complaints, investigations, and corrective actions
• Partner with HR, Legal, and SHE on high risk or sensitive cases
• Support audits, internal assessments, and compliance reviews
• Serve as the site specialist for payroll and time systems (e.g., UKG/Kronos, WFM, Workday)
• Calculate, validate, and enter bonuses, temporary pay, retro pay, reimbursements, and attendance programs
• Audit timekeeping and attendance records, make corrections, and complete final payroll sign off
• Ensure payroll accuracy, compliance, and timely processing for all hourly employees
• Own HR reporting and site workforce trends
• Build dashboards and recurring reports for leaders and HR leadership
• Translate data into clear insights and actions, not just metrics
• Proactively identify people risks and improvement opportunities using analytics
• Act as the HR digital transformation lead, modernizing how HR work is done
• Leverage HR systems, automation, and AI enabled tools to improve efficiency, accuracy, and employee experience
• Apply AI and advanced analytics to processes
• Drive simplification, digitization, and continuous improvement of HR processes
• Ensure leaders are trained and enabled to use digital HR tools effectively

WHAT YOU NEED TO SUCCEED:

• Bachelor’s degree in human resources, Business Administration, Business Analytics / Data Analytics / Management Information Systems (MIS) or related field, or equivalent experience, preferred.
• Strong customer service and/or people skills.
• Payroll, timekeeping, and HRIS expertise (UKG/Kronos, Workday preferred)

Skills & Capabilities

• Data literacy and analytics capability:
• Ability to read, interpret, and question data
• Experience using data to drive decisions
• Advanced Microsoft applications and Power BI skills.
• Demonstrated experience or strong interest in digital and AI enabled solutions
• Excellent written and verbal communication skills
• Confident coach with sound judgment and presence
• Comfortable working in a fast paced, high accountability factory environment

Working Environment

• Combination of office and manufacturing floor environment
• Exposure to moving machinery, chemicals, and noise
• PPE required: Hard hat, safety glasses, hearing protection, hair nets, sanitary footwear
• Physical requirements may include standing, bending, walking, and lifting

WHAT YOU CAN EXPECT:

• A unique mix of global scale & start-up spirit—€7.9 bn powerhouse with an agile, entrepreneurial mindset. We’re building a new high growth Ice Cream company from the ground up. ​
• Career without limits—42 markets, international opportunities, and fast tracked growth. ​
• A performance-driven culture—Freedom to act, disrupt and grow – your success is measured by impact.​
• A company that celebrates joy, innovation, and purpose—We create extraordinary careers, just like our ice cream creates extraordinary moments.

#TMICC

ABOUT THE MAGNUM ICE CREAM COMPANY:

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.

The Magnum Ice Cream Company (formerly part of Unilever) is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it. Here’s what defines success in our organization :

· We are all about growth

· We operate with speed and simplicity

· We win together with fun

· We boldly innovate to disrupt our industry

· We care and challenge

· We are experts in the Ice Cream Category

ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?

Please apply online and do not forget to upload your CV. Your application will be reviewed against the requirements, and we will be in touch shortly after the closing date, with an update on the status of your application.

The Magnum Ice Cream Company is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other characteristic protected by local, state, or federal law and will not be discriminated against on the basis of disability.

For more information about your Federal rights, please see Know Your Rights: Workplace Discrimination isIllegal and Pay Transparency Non discrimination Provision.Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact your recruiter. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.