Ice Cream Night Shift HR Generalist

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall's, Cornetto and Ben & Jerry's, loved in 76 countries, we are the world's largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world's biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We're curious and ready for what's next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

THE ROLE:

The HR Generalist - Night Shift is the primary HR contact for employees and leaders during off-shift operations. This role focuses on delivering a strong and consistent employee experience through day-to-day HR support, employee engagement, coaching, and compliance.

This position is highly visible on the manufacturing floor and plays a critical role in improving engagement, reducing attrition and absenteeism, and supporting frontline leaders. The role emphasizes relationship-building, problem-solving, and hands-on HR support.

WHAT YOU'LL BE RESPONSIBLE FOR:

• Frontline HR Support

• Serve as the first point of contact for all HR-related questions and employee needs during night shift

• Maintain a strong, visible presence on the manufacturing floor and in employee areas

• Support employees with benefits, payroll questions, attendance, and general HR inquiries

• Partner with leaders and employees to resolve day-to-day HR issues quickly and effectively

Employee Engagement & Experience

• Lead night shift engagement initiatives aligned to employee feedback and People Survey actions

• Plan and execute recognition programs, events, and engagement activities

• Conduct listening sessions, pulse checks, and informal check-ins to gather employee feedback

• Foster a positive, inclusive, and respectful work environment

Attrition & Absenteeism Focus

• Support efforts to reduce turnover and absenteeism through follow-up, coaching, and engagement

• Partner with leaders to identify attendance trends and implement practical solutions

• Reinforce attendance expectations and support consistent application of policy

Coaching & Employee Relations

• Coach supervisors on performance management, employee conversations, and attendance management

• Provide guidance on policy interpretation and workplace behavior

• Support investigations, corrective actions, and disciplinary processes

• Ensure consistent and fair treatment of employees

HR Operations & Compliance

• Support HR processes including FMLA, LOA, ADA, and accommodations

• Ensure compliance with company policies and employment laws

• Maintain accurate documentation for employee relations and compliance matters

• Partner with HR, Legal, and Safety teams on higher-risk cases as needed

Payroll & Timekeeping Support

• Support payroll and timekeeping processes, including reviewing and correcting time records

• Assist with pay adjustments, attendance tracking, and payroll inquiries

• Ensure timely and accurate payroll processing for hourly employees

Training & Onboarding Support

• Support onboarding for new employees on night shift

• Partner with training and operations to ensure employees are set up for success

• Reinforce key policies, expectations, and standard ways of working

WE'RE LOOKING FOR SOMEONE WHO:

• Education & Experience

• Bachelor's degree in Human Resources, Business, or related field (or equivalent experience) preferred

• Employee relations, or supervisory experience in an operations environment preferred

Skills & Capabilities

• Strong interpersonal and communication skills

• Ability to build trust and credibility with frontline employees and leaders

• Confident in handling employee concerns and coaching leaders

• Strong problem-solving and conflict resolution skills

• Ability to work independently in a fast-paced, off-shift environment

• Basic knowledge of HR processes (payroll, attendance, benefits, employee relations, compliance)

Working Environment

• Combination of office and manufacturing floor environment

• Regular exposure to noise, machinery, and production environment

• PPE required (safety glasses, hearing protection, etc.)

• Role requires frequent walking, standing, and floor presence

Skills & Capabilities

• Data literacy and analytics capability:
• Ability to read, interpret, and question data
• Experience using data to drive decisions
• Advanced Microsoft applications and Power BI skills.
• Demonstrated experience or strong interest in digital and AI enabled solutions
• Excellent written and verbal communication skills
• Confident coach with sound judgment and presence
• Comfortable working in a fast paced, high accountability factory environment

Working Environment

• Combination of office and manufacturing floor environment
• Exposure to moving machinery, chemicals, and noise
• PPE required: Hard hat, safety glasses, hearing protection, hair nets, sanitary footwear
• Physical requirements may include standing, bending, walking, and lifting

WHAT YOU'LL GET:

Alongside meaningful work and strong development, we offer a reward package that typically includes:

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Specific benefits vary by location

Pay: The pay range for this position is $59,300 to $88,900. The Magnum Ice Cream Company (TMICC) takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.

Bonus: This position is bonus eligible.

Benefits: TMICC employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverage for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You'll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you're excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.

For more information about your Federal rights, please see Know Your Rights: Workplace Discrimination is Illegal and Pay Transparency Non discrimination Provision.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.