Identity Credentialing Specialist II
North South Consulting GroupMillington, TN
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Overview
Schedule
Part-time
Career level
Entry-level
Remote
On-site
Job Description
This position is part time/on call. SummaryThe Personnel Assistant II (Identity Credentialing Specialist) provides professional customer service and administrative support in a secure credentialing environment. This position verifies customer identity, processes credential applications and updates, maintains electronic records, and ensures compliance with established organizational policies, security requirements, and operating procedures. The successful candidate demonstrates exceptional attention to detail, professionalism, and a commitment to providing outstanding customer service while safeguarding sensitive information.Responsibilities
- Provide courteous, professional, and timely customer service to individuals requesting identity credentialing and related administrative services.
- Verify customer identity and eligibility using authorized credentialing and enrollment systems.
- Process new credential requests, renewals, replacements, updates, and related administrative transactions.
- Review applications and support documentation for completeness, accuracy, and compliance with established procedures.
- Enter, update, and maintain electronic records with a high degree of accuracy.
- Assist customers with application requirements, documentation, and eligibility questions.
- Process credential maintenance transactions, including password resets, certificate updates, and account maintenance, as authorized.
- Operate credential production equipment, scanners, cameras, printers, computers, and other office equipment.
- Perform basic user-level maintenance and troubleshooting of office equipment.
- Protect sensitive and confidential information in accordance with applicable privacy and security requirements.
- Maintain accountability of controlled materials, supplies, and equipment.
- Respond to customer inquiries by telephone, email, and in person in a professional and courteous manner.
Required Qualifications
- High school diploma or equivalent.
- Minimum one (1) year of experience in customer service, administrative support, records management, human resources, office administration, or a related field.
- Experience using computerized information systems for data entry and record maintenance.
- Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
- Strong organizational, communication, and customer service skills.
- Must be able to successfully complete all required background screening and maintain eligibility for access to secure systems and facilities.
- Experience in identity management, credentialing, records administration, or document verification.
- Experience working in a highly regulated or security-focused environment.
- Experience providing face-to-face customer support in a high-volume office.
- Experience using enterprise database applications.
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FAQs About Identity Credentialing Specialist II Jobs at North South Consulting Group
What is the work location for this position at North South Consulting Group?
This job at North South Consulting Group is located in Millington, TN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at North South Consulting Group?
Employer has not shared pay details for this role.
What employment applies to this position at North South Consulting Group?
North South Consulting Group lists this role as a Part-time position.
What experience level is required for this role at North South Consulting Group?
North South Consulting Group is looking for a candidate with "Entry-level" experience level.
What is the process to apply for this position at North South Consulting Group?
You can apply for this role at North South Consulting Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.